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Freebie product not included as described

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  • Ditzy_Mitzy
    Ditzy_Mitzy Posts: 1,965 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper Photogenic
    Sandtree said:
    Anteater23 said:
    It just said in the description of the product that it came with 2 packets of spice mix but they aren’t there.
    Are you sure its an added item rather than just something thats always in the box? 

    Your statutory right is to reject the whole order and get a refund for it all rather than a £0.75 discount for two samples of spice mix. At the end of the day though you can have a conversation with them and depending on who you bought it from they may be able to send out them separately or may give you a £1 gift voucher etc if you'd rather that.
    The spices are worth more like £10 as can usually only import them from USA.
    What spice can you only import from the USA?
    Red Hot Chilli Pepper
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