Virgin Media Loss of Service for 6 days only £20.00 Compensation

LouiseAH

Penguin_ said:

LouiseAH said:

Grumpy_chap said:

How does the £20 compensation compare to the amount you pay per month?

With £20, it is possible to achieve an alternative provision of internet connectivity using a mobile GSM device.

Why do you not think that £20 is fair?
How much would you think is fair?

The amount of compensation you should receive is £8.00 a day. £20.00 doesn't even cover 3 days and why should the decision be down to someone in the Philippines.

So based on that, £20/3 = £6.66 a day * 30 days, you pay £199.80 a month for the service from VM?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Penguin_

LouiseAH said:

Penguin_ said:

LouiseAH said:

Grumpy_chap said:

How does the £20 compensation compare to the amount you pay per month?

With £20, it is possible to achieve an alternative provision of internet connectivity using a mobile GSM device.

Why do you not think that £20 is fair?
How much would you think is fair?

The amount of compensation you should receive is £8.00 a day. £20.00 doesn't even cover 3 days and why should the decision be down to someone in the Philippines.

So based on that, £20/3 = £6.66 a day * 30 days, you pay £199.80 a month for the service from VM?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Then use the link on that website to complain.  

LouiseAH

Penguin_ said:

LouiseAH said:

Penguin_ said:

LouiseAH said:

Grumpy_chap said:

How does the £20 compensation compare to the amount you pay per month?

With £20, it is possible to achieve an alternative provision of internet connectivity using a mobile GSM device.

Why do you not think that £20 is fair?
How much would you think is fair?

The amount of compensation you should receive is £8.00 a day. £20.00 doesn't even cover 3 days and why should the decision be down to someone in the Philippines.

So based on that, £20/3 = £6.66 a day * 30 days, you pay £199.80 a month for the service from VM?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Then use the link on that website to complain.  

Penguin I don't think we will be calling you Sherlock Holmes anytime soon. I didn't have the link until pbartlett posted it in the thread.

Penguin_

LouiseAH said:

Penguin_ said:

LouiseAH said:

Penguin_ said:

LouiseAH said:

Grumpy_chap said:

How does the £20 compensation compare to the amount you pay per month?

With £20, it is possible to achieve an alternative provision of internet connectivity using a mobile GSM device.

Why do you not think that £20 is fair?
How much would you think is fair?

The amount of compensation you should receive is £8.00 a day. £20.00 doesn't even cover 3 days and why should the decision be down to someone in the Philippines.

So based on that, £20/3 = £6.66 a day * 30 days, you pay £199.80 a month for the service from VM?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Then use the link on that website to complain.  

Penguin I don't think we will be calling you Sherlock Holmes anytime soon. I didn't have the link until pbartlett posted it in the thread.

I'd hope not, as if I wanted you to call me that I would have made that my username. 

FWIW I think £20 for 6 days outage (given that some of that will be non working days) is reasonable. 

p00hsticks

LouiseAH said:

Penguin_ said:

LouiseAH said:

Grumpy_chap said:

How does the £20 compensation compare to the amount you pay per month?

With £20, it is possible to achieve an alternative provision of internet connectivity using a mobile GSM device.

Why do you not think that £20 is fair?
How much would you think is fair?

The amount of compensation you should receive is £8.00 a day. £20.00 doesn't even cover 3 days and why should the decision be down to someone in the Philippines.

So based on that, £20/3 = £6.66 a day * 30 days, you pay £199.80 a month for the service from VM?

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know

Bear in mind that the £8.06 compo quoted in that link is due if your 'service has stopped working and it is not fully fixed after two full working days.'

From your initial post, the downtime in May was for two days so presumably would not be eligible, as it was fixed within that timeframe. 

You don't say whether the 4-5 days downtime in June was a single occurence or (as the Virgin Media customer services person claimed) "intermittent", but it's possible that none of the downtime qualifies under the guidelines given.

A case perhaps where trying to commit providers to a standard level of compensation following hard and fast rules has left some customers in a worse position that if they instead just relied on the goodwill of customer services folliwing a complaint....