United Carpets - beware of their carpet-fitters!
Be very wary when using this company to buy your carpet. They don't use their own fitters but instead contract out the fitting to self-employed, and very poor quality fitters. Unfortunately, this means that there is nothing you can do if there are problems with your fitting.
The fitter we had dragged the new carpet across wet grass and soil and into the house, getting both the carpet and house filthy! He then carelessly pulled it upstairs damaging paintwork and wallpaper. We were obviously unhappy with this behaviour and asked him to leave.
The replacement fitter did such a terrible job of fitting the carpet that it came away from the gripper rods in several places. When we contacted United Carpets they told us they couldn't do anything and to contact the fitters directly. They couldn't give us a number and we discovered the fitters had been careful not to give us this information either. The result was that we had to employ another fitter elsewhere.
United carpets use very poor quality fitters which is why their carpet fitting is 'free' or very cheap. Don't be taken in by them! United carpets will just abandon you if you have any problems. Also, check with other companies that their fitters are actually enployed by them before you sign anything.
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