O2 customer loyalty - £1 off only!!!!!

gracie83

I am looking to replace my aging mobile and I went in to an O2 shop. The sales assistant asked if I was a current O2 customer and I said I was. She then checked my phone number on the computer and proudly told me that in return for my 5 years of using O2 and BT Cellnet, they would give me an entire one pound off the price of a new phone or £3 call time. Talk about tight fisted!
Has anyone been able to get anything worth while from the customer loyalty rewards in store - perhaps my £10 a month every month for five years is not good enough for them! I have also found that the phone I am after is nearly £10 cheaper with Orange so I think I may be swapping in the coming week.

nickmack

gracie83 wrote: »

Has anyone been able to get anything worth while from the customer loyalty rewards in store - perhaps my £10 a month every month for five years is not good enough for them! I have also found that the phone I am after is nearly £10 cheaper with Orange so I think I may be swapping in the coming week.

Customer loyalty means very little in the mobile industry. I assume you're on PAYG, £10/month for 5 years doesn't really add up to much for the provider, so just go with the best deal you can find.

h901

they only show loyalty to contract customers not pay as you go customers
because with contract customers. people sign 12 or 18 month contracts for a certain cost (£25 or something like that) therefore the network knows that they will be definetly getting the £25 or whatever every month. but with pay as you go customers can top up whenever they want and how much they want so for the network there is no guaranteed amount entering there account. also pay as you go customers can easily change networks for hardly any cost whereas contract customers can change whenever they want but will still have to pay their monthly line rental for the contract period of which they signed.