Refund + compensation for nightmare hotel

sheramber

What dates were you there as these  look pretty standard school holidays.

Summer Term 2021

Starts: Monday 12 April 2021
May day: Monday 3 May 2021
Half Term: Monday 31 May - Friday 4 June 2021
Ends: Tuesday 20 July 2021

Total number of openings - 195

Thundercloud

Check in 7th June - check out 11th June and i am in Lancashire, although about 50 miles from Blackpool. Surely it would be easier to publish specific dates. There were several families there at the same time as us expecting the childrens entertainment.

sheramber

These dates are for 2022.

https://publicholidays.co.uk/school-holidays/england/blackpool/

k3lvc

sheramber said:

These dates are for 2022.

https://publicholidays.co.uk/school-holidays/england/blackpool/

Never let the truth get in the way of a complaint 

Thundercloud

What has 2022 got to do with it?

TheMilkmansDad

Thundercloud said:

What has 2022 got to do with it?

You listed holidays for 2022 - the link provided is for this year, 2021. 2021 dates fall outside the time you were there, therefore you were not staying during school holidays.

ThisnotThat

user1977 said:

ThisnotThat said:

Thundercloud said:

Sandtree said:

Thundercloud said:

The second hotel was £175 a night (no entertainment). The first was £129.50 (entertainment included). I have not received a refund or any communication from the hotel. The credit card company told me they will contact the hotel as part of the chargeback rules, so i have not received any money yet. The hotel have 45 days to challenge the chargeback. I booked the first hotel because i could leave the children in a safe playroom with a professional entertainer while i had a relaxing break by the pool. The holiday was ruined for all of us. Here are a few photo's of what we got compared to what was shown on the website.

So you have already gone down one path that will more than cover your financial losses and so you need to wait to see how that process plays out first.

The night rate doesnt really matter as you are looking at the whole weekend and the cost of the new hotel was less than the total cost that you are reclaiming from the other hotel.

It does clearly state that some elements are only available in school holidays and that management can vary the hours of the pool. Ideally the detailed terms and conditions would state that its their local school holidays but I don't think its beyond the wit of man to realise that school holidays are not globally the same and so its going to be local dates... else an Australian visitor could demand why there is no mid week entertainment for the whole of January given that's there summer school holidays.

People booking a hotel would not be locals so it would make more sense to put actual dates rather than say school holidays. I booked four nights and only got two. The first was wasted due to constantly complaining about things, each time i went to reception i had to join a queue of other angry parents with similar complaints. The second hotel could only accommodate us for two nights in the suite. They did offer two separate double rooms for a third night but that was even more expensive.

I suspect they were just assuming that their guests would have enough common sense to realise that they'd clearly be referring to local school holidays.

A misguided assumption apparently.

Surely the common sense assumption would be that the hotel guests aren't likely to be families from Blackpool?

No, the common sense assumption is that people use their noggin and realise that the only reasonable expectation of a venue saying "school holidays" is in reference to the local school holidays.

As Sandtree says, there are school holidays that not only differ locally, but within local authority areas and ultimately within nations and even between nations.  There probably isn't a week that goes by that someone isn't "on school holiday" somewhere in the world so they're obviously referring to the local school holidays.

The OP had some bad service, but the entertainer isn't part of it.  Jesus, people are so precious nowadays.

Thundercloud

TheMilkmansDad said:

Thundercloud said:

What has 2022 got to do with it?

You listed holidays for 2022 - the link provided is for this year, 2021. 2021 dates fall outside the time you were there, therefore you were not staying during school holidays.

I know when my kids are on holiday

Aylesbury_Duck

Thundercloud said:

TheMilkmansDad said:

Thundercloud said:

What has 2022 got to do with it?

You listed holidays for 2022 - the link provided is for this year, 2021. 2021 dates fall outside the time you were there, therefore you were not staying during school holidays.

I know when my kids are on holiday

Good for you, but it's not reasonable to expect the hotel to know when your kids are on holiday, that's on you.

sheramber

 
Do you expect the the hotel to know when each different area's school holidays are?

Should they know when the Welsh schools are on holiday or the Scottish schools or the private schools which often  have different holidays again?