Online Grocery Shopping - Refunds
edited 27 September 2021 at 7:22AM in Gone off!
12 replies 1K views
We have been using Morrisons and Ocado for our shopping for well over a year due to CV19 shielding. It is interesting how differently the two supermarkets manage refunds. Recently, we had an Ocado order and a milk bottle was split covering all the contents in one container with milk. We were told by the delivery lady to list all the contaminated items and claim a refund. The refund was made in a couple of days.
Today, we received a delivery from Morrisons with a pack of eight yoghurts with a BB date of yesterday. You would think that we were trying to empty the Bank of England. I was told that these things do not happen; we will need photographic proof etc. When I asked what the procedure was when an item had been missed off the order, I got the same response ‘we will send a request for evidence’.
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Never hd a problem with Ocado. One time some disinfectant split and the driver didn't even bring it to my door nd told me tht he had refunded the entire bag. My experience with Morrisons was that they would inform you that there weren't ny subs and then when I unpacked, I would find them. Even beer with gluten instead of gluten free beer. It happened nine times in a row and I got sick of phoning them up and getting "that shouldn't happen" so I don't use them anymore.
Sometimes within 5 mins. Basically DIY report. But have taken pics of bad items just in case asked. Or have handed to driver for instant refund.
With Sainsbury's I have had to contact via Messenger and only had refund as evoucher to account. Again taken pics but used to show issues in chat. Or given to driver & back on card usually next day.
With Tesco normally get credit back to card few days except for one time the Click n collect staff member clearly forgot & had to ring up. But were very polite & apologetic.
With Morrison's I have only ever bought thru Amazon & their customer service issued refund thru web chat.
With Waitrose I have only used for the 1st time today. Awaiting refund of 1 item given to drivers. Yes 2 drivers delivered items from 1 van. Is that normal practice to deliver in 2's?