Landlord - Untouchable.

AdrianC

Leggitte said:

There are several messages about your son being vulnerable. I read venerable: "other venerable  adults"
I don't think there is any vulnerability? 

If the son is venerable, how ancient is the parent who's writing?

Given the rest of the post's English, I think it's safe to assume it's confusion over the correct word.

OP - 
https://www.dictionary.com/browse/venerable
https://www.dictionary.com/browse/vulnerable

tourist4ever

I scrolled through quickly, still don't understand why your son is vulnerable but maybe I missed something.

Your son must be in nice financial position (and also dense, sorry) for not noticing £300 disappearing from his account...

Most likely it is a standing order as others have said.

Write to LL one more time (also why not call, do you have his mobile or something)

If nothing I guess you could go through small claims

Lesson hopefully learned to open post more regularly and keep an eye on your bank account

Good luck

Turmeric

AdrianC said:

Another vote here for it almost certainly being a standing order, not DD.
If it really IS DD, then he's laughing - he just tells his bank, they refund him.
If it's SO, then it's entirely his own fault.

Is there a reason he didn't have online or phone banking earlier?

Given his "vulnerability", do you have power of attorney over his affairs? If not, none of these people should even be talking to you, unless your son has given them his explicit written permission for them to deal with you on his behalf.

AdrianC said:

Another vote here for it almost certainly being a standing order, not DD.
If it really IS DD, then he's laughing - he just tells his bank, they refund him.
If it's SO, then it's entirely his own fault.

Is there a reason he didn't have online or phone banking earlier?

Given his "vulnerability", do you have power of attorney over his affairs? If not, none of these people should even be talking to you, unless your son has given them his explicit written permission for them to deal with you on his behalf.

Hi he knows it is his fault, he is simply asking for the money back. He has only himself to blame. When I mentioned vulnerability I didn't mean he was a vulnerable adult I used it in the wrong content for he what I should have said instead was he is young and it was his first time leaving home so there was a lot he didn't know. My Son knows I am trying to help him get his money back. He has tried and failed. Landlord has ignored us both.   

Turmeric

Turmeric said:

AdrianC said:

Another vote here for it almost certainly being a standing order, not DD.
If it really IS DD, then he's laughing - he just tells his bank, they refund him.
If it's SO, then it's entirely his own fault.

Is there a reason he didn't have online or phone banking earlier?

Given his "vulnerability", do you have power of attorney over his affairs? If not, none of these people should even be talking to you, unless your son has given them his explicit written permission for them to deal with you on his behalf.

AdrianC said:

Another vote here for it almost certainly being a standing order, not DD.
If it really IS DD, then he's laughing - he just tells his bank, they refund him.
If it's SO, then it's entirely his own fault.

Is there a reason he didn't have online or phone banking earlier?

Given his "vulnerability", do you have power of attorney over his affairs? If not, none of these people should even be talking to you, unless your son has given them his explicit written permission for them to deal with you on his behalf.

Hi he knows it is his fault, he is simply asking for the money back. He has only himself to blame. When I mentioned vulnerability I didn't mean he was a vulnerable adult I used it in the wrong content for he what I should have said instead was he is young and it was his first time leaving home so there was a lot he didn't know. My Son knows I am trying to help him get his money back. He has tried and failed. Landlord has ignored us both.   

Hi he didn't need on-line banking before neither did I but because of Covid and the banks were closed then when they did open where I live they were only open from 10am to 2pm and the queues were over an hour just to get in and he works so he wasn't able to get to the bank so he and I then got on-line banking. And it was then he knew the money had been taken out.

hippocrates1

Buy the title deed for the property will have the landlords name and address

MaryNB

Turmeric said:

Turmeric said:

AdrianC said:

Another vote here for it almost certainly being a standing order, not DD.
If it really IS DD, then he's laughing - he just tells his bank, they refund him.
If it's SO, then it's entirely his own fault.

Is there a reason he didn't have online or phone banking earlier?

Given his "vulnerability", do you have power of attorney over his affairs? If not, none of these people should even be talking to you, unless your son has given them his explicit written permission for them to deal with you on his behalf.

AdrianC said:

Another vote here for it almost certainly being a standing order, not DD.
If it really IS DD, then he's laughing - he just tells his bank, they refund him.
If it's SO, then it's entirely his own fault.

Is there a reason he didn't have online or phone banking earlier?

Given his "vulnerability", do you have power of attorney over his affairs? If not, none of these people should even be talking to you, unless your son has given them his explicit written permission for them to deal with you on his behalf.

Hi he knows it is his fault, he is simply asking for the money back. He has only himself to blame. When I mentioned vulnerability I didn't mean he was a vulnerable adult I used it in the wrong content for he what I should have said instead was he is young and it was his first time leaving home so there was a lot he didn't know. My Son knows I am trying to help him get his money back. He has tried and failed. Landlord has ignored us both.   

Hi he didn't need on-line banking before neither did I but because of Covid and the banks were closed then when they did open where I live they were only open from 10am to 2pm and the queues were over an hour just to get in and he works so he wasn't able to get to the bank so he and I then got on-line banking. And it was then he knew the money had been taken out.

Online banking is a brilliant tool for managing money. Checking accounts regularly is fundamental to financial management. It's not just for when branches aren't open. He should definitely use it and check it frequently in the future. However this wasn't really the issue. The information was available to him, he just wasn't opening his bank statements. I do know people who've done similar things like not realising for months they had signed up to a subscription because they weren't keeping an eye on their accounts (although not to the tune of £300 a month!). 

Several people in the thread have mentioned requesting it back through the DD guarantee. Has he tried that yet?

Turmeric

user1977 said:

Ditzy_Mitzy said:

There may not be anything the son can do here, as he has in essence gifted the landlord £2,100.  

Only if it seemed plausible that the money was a gift! It's unjust enrichment, he's entitled to get the money back.

It would be a nice gesture for the Landlord to give him his money back. It was an honest mistake. I'm sure he won't be the first or the last person to do that.

Turmeric

My Son has just checked and he paid his rent by Standing Order.

Slithery

Turmeric said:

My Son has just checked and he paid his rent by Standing Order.

Then why didn't he cancel it when he moved out?

A standing order is an instruction from your son to pay the LL a fixed amount of money every month until it is cancelled. The landlord had no say in the matter of receiving the money, they couldn't have stopped the payments no matter what they did as they have no authority to do so.

MaryNB

Turmeric said:

My Son has just checked and he paid his rent by Standing Order.

Unfortunately then it was entirely his responsibility to cancel it. The landlord should have said returned the money when your son mentioned it but the landlord wasn't in control of the payments and couldn't cancel them. Because a standing order is entirely within your son's control there's not really anything he can do through his bank to get it back - he authorised the payments.

I realise he made a mistake but not checking his account regularly is one thing, not cancelling the standing order is another level. He needs to take his finances seriously.

He needs to get the landlord's details and start a small claims process. Don't wait for the landlord to return it, that hasn't worked so far.