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I’ve been scammed, what to do next?
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sheramber said:25June 6.54am
The OP said
To suggest one dept might not have access to the system is ludicrous.
1 -
ThisnotThat said:tempus_fugit said:ThisnotThat said:Windsorcastle said:masonic said:The Ombudsman won't be able to take up your complaint until First Direct have had a chance to resolve it and either given you their final response or 8 weeks have elapsed.Very poor show regarding the safe word. There will no doubt be recordings of your prior calls.
It's probably poor training on the CS side, rather than the fraud side. And I agree that the OP has been messed around, but understanding, rather than aggression is what is needed here. It will get sorted out a lot more easily if the OP approaches them without accusations of wrongdoing. Mistakes happen.
This kind of limp excuse has been trotted out by the banks for many years. It's frankly pisspoor. I wonder if you work in IT for this bank.
I had similar way back in the 1980s with my first bank account with the Midland. They one day magically removed my overdraft and started charging me for every transaction. Following a complaint I always remember their "left hand not knowing what the right hand is doing" excuse. It didn't wash then and it certainly doesn't wash now 30 years later. Why wouldn't the OP accuse them of wrongdoing when they have done wrong?
It's a mistake yes, but a real doozy.2 -
***UPDATE*** I can finally update to say that, after some considerable correspondence, FD have refunded me the money stolen from my account, although 3 weeks on, I am still waiting for them to wipe out the loan, which I keep being told will happen imminently. So obviously I am very relieved. However, I am sure that there are many vulnerable customers falling victim to APP scams, who do not have the same ability to argue their case, and will not be getting refunded.
Thanks again SO MUCH to everyone who responded to my plight with helpful and constructive comments/advice. It is very much appreciated.13
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