O2 - Price Changes - Leave Contract Early ?

BigBlueSky

Just had notification today that O2 are making some changes to their prices from 2nd August.

See - https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges/price-changes-europe-zone-fair-usage

There is reference on that page of being able to leave an O2 contract penalty free but the wording I was a little confused about.

it states:  "Some of the changes to our out-of-bundle charges and Roaming Limits on Tariffs over 25GB, may mean you have the right to exit your agreement without having to pay an Early Termination Charge."

Does this mean it only means you can leave penalty free if you have a tariff over 25GB ??

Thanks in advance

flaneurs_lobster

Don't think so, the price hike applies to two different chargeable items in a tariff. If either change means that you pay more then you MAY be able to leave penalty free. The relevant bit of the t&c says:

"5.4 You can end this Agreement following a price increase without having to pay an Early Termination Charge, if:"
...................." or
(b) we increase any of our Out-of-Bundle Charges in a way that would have had the effect of increasing your total bill (based on your historical monthly usage over the previous 12 month period taking into account seasonal usage) by more than 10% if the increase(s) had applied for the whole of a typical month's bill."

So i think that means that IF you have used the extra chargeable services  in the last year and IF these charges were costed at the new rates and IF this resulted in an increase of > 10% of what you've already paid then you can walk away.

What "taking into account seasonal usage" means, in this context, I have no idea.

What "typical month's bill" means, in this context, I have no idea.

Why the figure of 10% has been chosen, dunno.

How this applies if you've got less than 12 months of billing history on your contract to examine, who knows?.

All of the above is only my opinion of course. 

Good luck.