British Gas Online Bills

hansi

Just received an email to say my gas and electric bills are available to view online, so I logged on to see them and got this message.

Access to the application is currently unavailable. If the time is between 6am - 11pm Monday to Friday, 6am - 6pm Saturday or 8am - 11pm Sunday please try again in few minutes. Otherwise, please try again between the times outlined above.

What a ridiculous statement!

Pipcola

Below is the reply I received from BG - since they changed thier website I have not been able to retrieve my gas bill. Electricity is OK - what a shambles

"Thank you for your email about your online gas account. Please accept my apologies for the delay in my reply.
I’m sorry that you’ve experienced problems online. Regrettably, there is an intermittent fault online and this is causing the problem that you have experienced. We’re aware of this and we are currently working towards a resolution. I have also forwarded your details to our technical support department and they will resolve your online fault within 14 working days.
Your current gas bill was issued on 6 December 2007. As you're unable to log on to your online account, I've issued a copy of your current gas statement, which you'll receive within the next 12 working days. This statement covers the period from * October 2007 to ** November 2007. Your gas account is in credit by **** I’ve opted you out of paperless billing today so you’ll continue to receive paper statement as normal each quarter.
Thank you for contacting us."

keith_lard

having the same problem myself!

Have you had a new meter fitted in the past 12months or so?

They prob have not updated the meter ref number so you maybe being billed on your old meter, like me!

I have had them round to look at my new meter they have taken reading and 9 months down the line still no bill????

Had enough of them.


k.

Terrylw1

keith_lard wrote: »

having the same problem myself!

Have you had a new meter fitted in the past 12months or so?

They prob have not updated the meter ref number so you maybe being billed on your old meter, like me!

I have had them round to look at my new meter they have taken reading and 9 months down the line still no bill????

Had enough of them.


k.

It shouldn't take anywhere near that long, it should take maybe a couple of months to resolve meter disputes depending on their complexity.

Suggest you complain to Energywatch.

Terrylw1

A lot of people had this issue a while back and there was a thread about it. Suggest you find that thread to see what the others said.

keith_lard

just waiting for january to pass and they will get a final call of me, if no bill then I will switch to force one out of them.

thanks for replys!

Terrylw1

Hi Keith,

If they cannot bill you due to that, they won't if you switch. On a good note, they won't be able to prevent you from switching anyway since there won't be any debt set up.

I would go to EW if I were you.

Your meter details don't get decided by your Supplier, they are transmitted by a Meter Operator. When you switch, that same Meter Operator is going to pass on these incorrect details to the next Meter Operator and in turn, your new Supplier.

So, you will have a problem with BGas for a final bill and then a new problem with your new Supplier.

So, it would be worth contacting EW (you can log a complaint online with them) and they will go and sort it for you.

I just wanted to make you aware of that because I've seen it happen to people before and it will just get more frustrating since the incorrect data will be with the MO, not the Supplier hence it could happen constantly until it is sorted.

Good luck

Terrylw1

Hi OP,

Here is a thread about log in problems that may help???

http://forums.moneysavingexpert.com/showthread.html?t=495537&highlight=british+gas+online

keith_lard

I hear that BG prices are going up, so more the reason to switch as soon as they do!

Bit disappionted with BG, a company that big and years of experiance cant sort out problems as billing, will be telling them I will never return.

Terrylw1

Hi Keith.

Worth noting that in terms of elec BGas are a new player as they were historically only gas. So, they have less experience of the elec market compared to say Npower or PGen. However, thats doesn't excuse it since they will have had processes for years to resolve issues like this which are based around industry prices.

TBH meter detail disputes are a half & half issue as Meter Operators cause a lot of them, not the Supplier.

I think you would probably be happy with some of the other Suppliers who seem to offer better customer service. AT least you have more piece of mind that. Although these complaints exist for all Suppliers, some seem worse than others in terms of resolution.

sonicshelly

Hi, I have read this thread and see peopl mention Energy Watch. I am having problems with British Gas and have contacted Energy Watch. This is on behalf of my dad.
He got a phone call from Energy Watch, who asked what was happening and then they put him through to British Gas. How stupid was that, we are quite capable and have spoken to British Gas on many occasions, getting no-where. Thats why I contacted Energy Watch, for someone to try and help with this query.
Surely if the website offers online viewing of bills, it should ensure the facility works, what is the point of signing up for paperless bills - if you cannot view them???
I just wanted to say I think EnergyWatch is a waste of time.