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PPI cheque was reissued by Canada Square Operations first one not cashed.

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Mitchell63
Mitchell63 Posts: 5 Forumite
First Post
edited 22 June 2021 at 8:25AM in Reclaim PPI & other insurance
My PPI cheque was reissued by Canada Square Operations as they realised I had changed address and didn't cash the first one.
I have it now - I'm just wondering whether they own me the interest from 2012 to 2021?
Does anyone know if this might be the case.

Thanks 

Comments

  • Marcon
    Marcon Posts: 14,322 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Combo Breaker
    Mitchell63 said:
    My PPI cheque was reissued by Canada Square Operations as they realised I had changed address and didn't cash the first one.
    I have it now - I'm just wondering whether they own me the interest from 2012 to 2021?
    Does anyone know if this might be the case.

    Thanks 
    Did they know you'd changed address - i.e. did you actually tell them?

    What made them suddenly issue a new cheque after nine years?

    Why did you wait nine years for a settlement of your complaint?
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
  • dunstonh
    dunstonh Posts: 119,617 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Just in case you havent realised, you have posted in the pensions forum rather than the PPI forum.  A board guide may well move the thread once they see it.

    I have it now - I'm just wondering whether they own me the interest from 2012 to 2021?
    Does anyone know if this might be the case.
    Strictly speaking, no they don't as the calculation is done up to the point the payment is allocated.   However, if the address change was notified to them and they didn't act on it then there is the possibility that they would.

    It is rather strange for you to wait almost a decade to resolve this.

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • prowla
    prowla Posts: 13,969 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    My guess is that it was up to you to notify them of the address change, so they've acted in good faith from the information you gave them.

    You could try asking them if they'll pay the nominal interest for the interim, but it'd be a goodwill gesture IMHO.
  • dunstonh
    dunstonh Posts: 119,617 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    duplicate thread in the PPI section
    PPI cheque was reissued by Canada Square Operations first one not cashed. — MoneySavingExpert Forum

    Confirmed that the OP did not notify them of the address change.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Mitchell63
    Mitchell63 Posts: 5 Forumite
    First Post
    Yes thank you sorted now.

    C.
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