Vodafone forgot to tell me about CPI - can I inflate my way to a cheap contract?

in Mobiles
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cgk1cgk1 Forumite
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Vodafone sent me this email:
We're sorry to let you know that you have received incorrect information during your recent purchase through one of our online retail partners.

Unfortunately, when you purchased your new plan their website did not clearly draw your attention to the price increases that would be applied to your plan.

However, the annual price increase for your plan is set by the Consumer Price Index (CPI) of inflation plus a further 3.9% – and this increase was applied from your April 2021 bill.

This means your monthly payment will have increased more than you may have expected.

Just to confirm, the terms in the welcome email or letter we sent you shortly after your purchase contained the correct information.

You can also download a copy of your terms from our website here. 

What happens next?

As you were not provided with clear information upfront, we’ll be removing the CPI+3.9% price rise that was applied to your plan for the duration of your contract.

We’ll also refund the increased cost you’ve paid so far - you’ll see this as a credit on your next bill.

Once again, please accept our apologies for any inconvenience or confusion this may have caused.

This says duration of the contact not minimum term - can I inflate my way to a very cheap contract? 


  • pbartlettpbartlett Forumite
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    Normally a contract is 12 months or 24 months - very occasionally longer. What was yours?
  • edited 22 June 2021 at 1:06PM
    flaneurs_lobsterflaneurs_lobster Forumite
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    edited 22 June 2021 at 1:06PM
    As you say, you'll be good until the minimum term is up. Voda could then advise a price hike which you could a) accept, b) haggle down or c) walk away. 

    You may get lucky and Vodafone might forget all about you. I know a chap who has had the same contract running with his mobile operator (not Voda)  since 2017 and not a hint of a price rise.
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