Any experience of Ali-Express?

RomfordNavy

Hi, just wondered if anyone here has had any experience with Ali-Express?  Some items there for good prices but I am concerned about returing if shoddy or outright faulty, do I have to pay the pstage n returning faulty items?

anotheruser

I have found it pretty good but only bought things less than £20.

They have a good returns process - although I've never had to send anything back, I just raise a dispute and it gets refunded (again, less than £10 value).
I think you can claim returns postage though.

But I always pay by credit card as a backup.

Percy1983

I recently bought a computer motherboard at nearly £100 with no issues.

I would say check the feedback of the seller and of course it takes longer to get things but the buyer protections are good, it is a serious market place with many great sellers.

ivormonee

Just wanted to ask if anyone has had a similar experience to me with Ali Express (Aliexpress).

I came across the site about ten days ago and saw a few things I wanted to buy. So I tried to open an account. After entering my email address, it asked me to choose a password. When I entered one and clicked "next" a message came up saying "account disabled".

There was an option to "appeal". I filled this in and submitted it (just over a week ago). I have not heard anything since. 

If I try to log on now, it just continues to show "account disabled". 

I would like to be able to have an account and buy a few things on there, but don't know what's happening.

Anyone else had any similar experience and, if so, did it ever get resolved, and how? 

heatherw_01

BIG WARNING about aliexpress! I cannot recommend at all as of 2025.

I may make a post about this too.

Used them for about a decade and ordered a lot over the years.

They USED to be good. Any disputes where with you and the seller and it only got escalated to AliExpress if there were issues.

2025 and it is a different story.

Had 3 orders that I haven't had a refund for that were all wrong.

1. I ordered a black skirt and got a white top. I spent a month opening a dispute every day and they refused it every time. I spoke to them maybe 80 times total, sent them all the proof they wanted including ridiculous videos of me weighing the item even though the weight isn't on the label.

2. I bought 2pcs of a skin product and got 1pc. It came in a packet that only that 1pc would fit in.
This was at the same time as the skirt above, so I spoke to them about 80 times about this too.
I had to weigh this too plus they wanted me to weigh all the other items that came in the same packet, as with choice orders they often put multiple orders in one bag, all wrapped individually.

3. I bought black sandals with a little toe holder and crystals on it. I got white sandals in a different design with a big pink heart. No crystals, no toe holder, totally different.

For ALL I took photos of the parcel, the label, the item, the item's label, the item I purchased plus a video of me opening the parcels on camera (I do this because they usually ask for that in disputes so I always do it just in case of issues).

I never got my money back for any of them and couldn't chargeback due to the price I paid.

I could never ever recommend them ever again.

Look at reviews on Trustpilot. They are all true as thousands are just like mine.

RomfordNavy

heatherw_01 said:

BIG WARNING about aliexpress! I cannot recommend at all as of 2025.
...

Agreed, I have same experiences recently.  Been using them for a few years now and refunds for missing items have been no problem.  However recently returns have been getting extremely difficult.