PAC transfer took 14 days to complete - compensation?

penguineater

When transferring my mobile number to a new network my PAC transfer took 14 days to complete due to 'it failing' and required a lot of chasing up on my behalf.

This caused a huge amount of stress due to missing very important phone calls (my phone number was 'unavailable', texts as well) and being unable to access some of my online accounts due to 2factor mobile phone number (for example HMRC website, financial websites).

PAC transfers are supposed to be automated and complete within 1 working day.

Is there grounds for compensation? After asking, the network has offered to cover 1 months line rental as a 'good-will gesture' which is an amazing £8 - I moved to this network to cut my costs as I now WFH on WiFi.

I cannot find anything on the Ofcom website regarding PAC transfer compensation.

Does anyone have any idea?

PHK

As you mentioned next working day this will be a consumer contract, so you’ll struggle to get much more than a months line rental (you’ve lost £4 worth of service, so paying you double that could be seen as enough). 

If you constructively engage with them you might get a little more as a gesture of goodwill or a go away payment. By this I mean, contact their complaints team with a simple list of the inconveniences caused to you by the fail. 

But bear in mind that the donor network is in charge of the process, so it’s probably not your current network’s fault. 

Personally, unless I’d lost some actual money I would probably move on, accepting the apology and the one months line rental.