Problem Renewing Photocard Driving Licence online

[Deleted User]

lindos90 said:

Deleted_User said:

Tried to renew my photo card licence online a couple of month ago and it wouldn't accept my 2019 issued passport.

Phoned the DVLA but they were no help. They just assumed I was on a dodgy site and emailed me a link saying it will work on that but obviously the link was just the same Gov site I was already on. 

Yep, exactly what they did for me too, no use at all, as I was on their website anyway. 
I've been trying over the weekend and again this morning, still the same issue, saying my licence is no longer valid (frustrating as I feel the message is a generic reply, rather than saying what the issue really is, I suspect it is a problem their end with linking their driving licence department with their passport department)

Read something somewhere that it's to do with how passports are issued now and the DVLA systems haven't been updated to enable them to access them which they appear to be in denial or in no rush to fix.

lindos90

Deleted_User said:

Read something somewhere that it's to do with how passports are issued now and the DVLA systems haven't been updated to enable them to access them which they appear to be in denial or in no rush to fix.

That doesn't surprise me, I just wish they would be honest and say there is an issue, and to offer the alternatives at no extra cost. 

born_again

lindos90 said:

My driving licence photocard is up for its 10 year renewal. I'm having problems renewing online after inputting all my details it says 'Your licence is no longer valid and therefore can not be renewed' My photocard licence, as far as I can see, is valid until 11 July 2021, so has not run out yet at all.

Called the helpline, and all they could say was they couldnt see if it was valid, and to try again online and double check I am spelling everything exactly as it appears on my licence and passport. Did this again, still the same message!

I'm reluctant to do renew it at the post office as it's more expensive, and an unnecessary trip. I have ordered the form to do it via post (which is still more than renewal online, but not as much as the post office) but it's not turned up, and I'm worried at this rate I could run out of time. 

Does anyone know if there is a problem with their online service? Is there an issue on their system connecting the passport system to the DL system? Any things I might be doing wrong online that I'm not aware of? 
Any help gratefully received! 

Just go to one of the many post offices that do this. Cost a bit more but they take the picture and send it electronically to the DVLA.

lindos90

born_again said:

Just go to one of the many post offices that do this. Cost a bit more but they take the picture and send it electronically to the DVLA.

It will have to be my last resort, as it's more expensive, as are postal applications.