Problem Renewing Photocard Driving Licence online

lindos90

Alter_ego said:

I always photocopy my licences etc before entrusting them to the mail system. Especially as they ask you to cut it up.

Yep, I'll make sue I do that. Ive tried again to apply on a different pc, and a different browser, and on my husbands mobile, and its still giving the same message 'your licence is no longer valid' Everything seems fine until I get to the point where they are trying to link my driving licence to my passport. I wonder if there's a problem at their end? I'm going to try again tomorrow and use live chat. Annoying it's taking so much time, and might cost me extra to sort out  

AdrianC

Are you sure it's not your passport that's expired?

lindos90

AdrianC said:

Are you sure it's not your passport that's expired?

I did wonder that, but checked, no it was issued 2017, valid till 2027, good suggestion though. 

[Deleted User]

Tried to renew my photo card licence online a couple of month ago and it wouldn't accept my 2019 issued passport.

Phoned the DVLA but they were no help. They just assumed I was on a dodgy site and emailed me a link saying it will work on that but obviously the link was just the same Gov site I was already on. 

Flight3287462

You haven't hit 70 have you?

Peter999_2

Hunyani_Flight_825 said:

You haven't hit 70 have you?

My mother in law has had the same problem as the OP.   She is over 70, but the reminder she got said she could still renew it online.

Does being 70 make a difference?    She answered all the question about health etc. but got the same not valid message as the OP even though both her passport and driving licence are still in date.

sheramber

Your licence expires when you are 70 and you need to renew it. AS opposed to only the photograph expiring for those under 70.

You need to renew it every 3 years.

Normally you can renew it online for up to 90 days before it expires but it appears there is a problem online at the moment

She should check the validity of her licence if the renewal hasn't gone through by the date it is due to expire. She may not be able to drive after that date until it does renew.

lindos90

Deleted_User said:

Tried to renew my photo card licence online a couple of month ago and it wouldn't accept my 2019 issued passport.

Phoned the DVLA but they were no help. They just assumed I was on a dodgy site and emailed me a link saying it will work on that but obviously the link was just the same Gov site I was already on. 

Yep, exactly what they did for me too, no use at all, as I was on their website anyway. 
I've been trying over the weekend and again this morning, still the same issue, saying my licence is no longer valid (frustrating as I feel the message is a generic reply, rather than saying what the issue really is, I suspect it is a problem their end with linking their driving licence department with their passport department)

lindos90

Hunyani_Flight_825 said:

You haven't hit 70 have you?

  No, but it sometimes feels like it! 

Bluebell1000

I first got the problem in March (and spoke to them about it then). I left it til May in the hope it'd be sorted, it doesn't seem that they are trying to fix it...