HSBC application

luby3

Hi I applied for a hsbc card through the credit card eligibility on martins site, received a text say I’d been Successful and will receive an email within 48 hours however never received the email so I called them and said they had a backlog received another text a few days later but still no email has anyone else had this problem any advice would be helpful thank you

cymruchris

Sit tight a few days longer. HSBC have been known to not communicate perfectly during a finance application - I recently applied for one, and the card was delivered about a week later - so give it a little while longer before you get back in touch with them. 

luby3

cymruchris said:

Sit tight a few days longer. HSBC have been known to not communicate perfectly during a finance application - I recently applied for one, and the card was delivered about a week later - so give it a little while longer before you get back in touch with them. 

Thanks I applied on the 3rd so two weeks ago hopefully it will come through soon 🤷‍♀️

cymruchris

luby3 said:

cymruchris said:

Sit tight a few days longer. HSBC have been known to not communicate perfectly during a finance application - I recently applied for one, and the card was delivered about a week later - so give it a little while longer before you get back in touch with them. 

Thanks I applied on the 3rd so two weeks ago hopefully it will come through soon 🤷‍♀️

Mine was probably quicker as I already have a HSBC current account - and it appeared in there quite quickly - I'm guessing you don't have an existing account, so might take a bit longer  

luby3

cymruchris said:

luby3 said:

cymruchris said:

Sit tight a few days longer. HSBC have been known to not communicate perfectly during a finance application - I recently applied for one, and the card was delivered about a week later - so give it a little while longer before you get back in touch with them. 

Thanks I applied on the 3rd so two weeks ago hopefully it will come through soon 🤷‍♀️

Mine was probably quicker as I already have a HSBC current account - and it appeared in there quite quickly - I'm guessing you don't have an existing account, so might take a bit longer  

Yep I’m not a hsbc existing customer thanks for the advice

PRAISETHESUN

HSBC isn't known for being the fastest to open new accounts with - it took over a month for me when I first applied for a current account with before the account was opened and I had full access to everything. You'll need to be a bit patient, but you should definitely keep on top of it if things start to take a long time to get things sorted.

Sgriff90

HSBC accounts seem impossible to get. Just applied for one but failed the credit check! I earn three times the basic requirements and have a 999 Experian credit score. Customer service India just refuse to discuss reasons and when I say you have received fraudulent information the phone always goes dead soon afterwards! Why can they be honest with their reasons for rejection?

MallyGirl

their reason for rejection is that you didn't match their criteria. Telling you what their criteria are would be releasing confidential business rules - they are not going to do that as everyone would just tune their application to fit the rules

WillPS

Sgriff90 said:

HSBC accounts seem impossible to get. Just applied for one but failed the credit check! I earn three times the basic requirements and have a 999 Experian credit score. Customer service India just refuse to discuss reasons and when I say you have received fraudulent information the phone always goes dead soon afterwards! Why can they be honest with their reasons for rejection?

Your 999 Experian 'score' is only visible to you. HSBC will have their own private scoring system which evidently you have failed to score highly enough on.

You are not entitled to an account and they are not obliged to give you one.

IanManc

Sgriff90 said:

HSBC accounts seem impossible to get. Just applied for one but failed the credit check! I earn three times the basic requirements and have a 999 Experian credit score. Customer service India just refuse to discuss reasons and when I say you have received fraudulent information the phone always goes dead soon afterwards! Why can they be honest with their reasons for rejection?

What evidence do you have that HSBC has "received fraudulent information"?

What do you think this "fraudulent information" is, and where do you think it has come from?

adamp87

Sgriff90 said:

HSBC accounts seem impossible to get. Just applied for one but failed the credit check! I earn three times the basic requirements and have a 999 Experian credit score. Customer service India just refuse to discuss reasons and when I say you have received fraudulent information the phone always goes dead soon afterwards! Why can they be honest with their reasons for rejection?

Last time I called HSBC (January) it was U.K. based.. fairly certain it still is