What do I need to do after being contacted by Lloyds fraud prevention department

Yorkshire_Pud

misterfish said:

I have just received a phone call on my landline asking for me by name and the caller identified herself as a member of the bank's fraud prevention department. She asked if I had tried to open a new current account as their systems had flagged this as a fraudulent applicaation and they wanted to check that I hadn't tried to open the account. She could give me no information as she couldn't carry out a security verification as I don't bank there and they have no way to verify that I am who I said I am. She is writing to me at the address they have found for me which she couldn't tell me due to security. I profered the general area I live in and was told that was the area of the address that they would send me information. She gave me an 0345 phone number and a case number if I want to speak to them about the matter.

Have others had this sort of situation? I am impressed that the bank security are dealing with this and picking up on fraudulent activity. It all sounds genuine, but being a sceptic I wondered if others have had this happen and what was the outcome.

Also are there any suggestions as to any action I ought to take?

Thanks in anticipation

What are Lloyds going to write to you about!? You aren’t a customer and you verified it would have to be fraud as you didn’t apply for an account. 

If scammer don’t engage further. If Lloyds it’s their problem they won’t have opened the account for the scammer.

comeandgo

I don’t think you will get any letter.  You will have given them enough information with your answers to go forward to the next level of information gleaning.