What do I need to do after being contacted by Lloyds fraud prevention department

misterfish

I have just received a phone call on my landline asking for me by name and the caller identified herself as a member of the bank's fraud prevention department. She asked if I had tried to open a new current account as their systems had flagged this as a fraudulent applicaation and they wanted to check that I hadn't tried to open the account. She could give me no information as she couldn't carry out a security verification as I don't bank there and they have no way to verify that I am who I said I am. She is writing to me at the address they have found for me which she couldn't tell me due to security. I profered the general area I live in and was told that was the area of the address that they would send me information. She gave me an 0345 phone number and a case number if I want to speak to them about the matter.

Have others had this sort of situation? I am impressed that the bank security are dealing with this and picking up on fraudulent activity. It all sounds genuine, but being a sceptic I wondered if others have had this happen and what was the outcome.

Also are there any suggestions as to any action I ought to take?

Thanks in anticipation

kazwookie

Ring the number on the back of your debit / credit card and ask for the fraud dept and see what they say.

[Deleted User]

kazwookie said:

Ring the number on the back of your debit / credit card and ask for the fraud dept and see what they say.

It wasn't the OP's bank who called.

OP - check your credit files, wait for the letter, call the bank on a verified number. 

lr1277

I just googled ‘contact Lloyds fraud team’ and a few numbers were returned. You could call one of those numbers from a different phone and see if it checks out?

pbartlett

i would just wait for the letter.

if it is truely lloyds, they will not require you to give out sensitive information.

if a scammer you should watch out that the letter doesnt ask for personal info. Above all, watch out for 'follow-up' calls where a scammer pretending to be lloyds again might pile on pressure for you to divulge things. Give them no information whatsoever.

 It is a well known scammers technique to make an initial call pretending to be from an institution but not asking for any information but just to lay the groundwork for further calls

the possible reason the caller cannot tell you the address they are writing to is because they don't know it. you may never receive a letter but you may receive follow up calls In fact if it is a scammer I can pretty much guarantee that you will

misterfish

Thanks. I shall wait for the letter. I'll also search for Lloyds fraud team numbers and see if the number I was given is among them.

My gut feeling on this is that it is genuine, but being of a sceptical nature I would not give any info at all on the phone.

I'll post a follow up when I have any further developments.

jay1804

misterfish said:

I have just received a phone call on my landline asking for me by name and the caller identified herself as a member of the bank's fraud prevention department. She asked if I had tried to open a new current account as their systems had flagged this as a fraudulent applicaation and they wanted to check that I hadn't tried to open the account. She could give me no information as she couldn't carry out a security verification as I don't bank there and they have no way to verify that I am who I said I am. She is writing to me at the address they have found for me which she couldn't tell me due to security. I profered the general area I live in and was told that was the area of the address that they would send me information. She gave me an 0345 phone number and a case number if I want to speak to them about the matter.

Have others had this sort of situation? I am impressed that the bank security are dealing with this and picking up on fraudulent activity. It all sounds genuine, but being a sceptic I wondered if others have had this happen and what was the outcome.

Also are there any suggestions as to any action I ought to take?

Thanks in anticipation

If your not a customer and never applied, how did they get your number? - Definitely a scam

jbuchanangb

This is a possible identity theft attempt. Wait for the letter from the bank. I once received an unexpected letter from a financial institution when someone using my details had applied for credit. I was able to confirm that it wasn't me.

tempus_fugit

lr1277 said:

I just googled ‘contact Lloyds fraud team’ and a few numbers were returned. You could call one of those numbers from a different phone and see if it checks out?

I wouldn’t use Google for that. It’s easy to find Lloyds’ own website and get the relevant numbers from there, and far safer than Google, which can throw up some dodgy sites that are not the real thing.

Grumpy_chap

misterfish said:

My gut feeling on this is that it is genuine, but being of a sceptical nature I would not give any info at all on the phone.

Except you did.

They had your phone number and you confirmed your name matches that number.

misterfish said:

I have just received a phone call on my landline asking for me by name 

And they now know you don't bank at Lloyds:

misterfish said:

she couldn't carry out a security verification as I don't bank there and they have no way to verify that I am who I said I am. 

And you confirmed some details about your address:

misterfish said:

I profered the general area I live in and was told that was the area of the address that they would send me information. 

What I would do is to contact Lloyds yourself, either on a number obtained from a separate and trusted source, or even visit a branch.  You could then verify whether the case number they gave you is genuine.  If it is genuine, the issue can be resolved.  If it is not a genuine case number, you will know and can be aware and alert to follow-up scam calls, requests to do a survey or whatever...

Edi81

https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud/contact-us.html

This contains numbers that you could contact.