Getting nowhere with EDF

SuperShaun

My original payment plan was £46 per month which then jumped to £139 a month in April (£185 paid yet £350 outstanding).
I have submitted meter readings (not smart meter readings) to EDF but something does not seem right about this - you just reminded me: I can check my submissions to EDF.

Robin9

Yes please give us those meter readings.
A £46 DD for an all electric property is ridiculous - that's the electric cost that many would pay for a gas heated property.

SuperShaun

Manual meter reading start 0 on 02 Dec
Final manual meter reading end on 3416 on 06 May

niktheguru

Sounds pretty reasonable for an all electric property during a cold winter 

[Deleted User]

SuperShaun said:

Manual meter reading start 0 on 02 Dec
Final manual meter reading end on 3416 on 06 May

Standing charges at say 20p/day = 155 x .2 = £31

3416 units at say 15p/kWh =  £512.40

Total = £570.17 inc VAT at 5%

(By way of illustration, £570 - amount paid of £185 = £385 still owed on the account)

You will need to redo your calculation by entering the correct standing charge and unit price. The above demonstrates that you were using more energy than your monthly DD payment was covering.

SuperShaun

So... it sounds like the final bill is correct, just that for whatever reason the DD did not reflect that properly to begin with.
I feel a little silly as maybe I misunderstood how / what smart meters are for - I guess I am a little non plussed as my usage was higher in March (heating on a couple on a couple days) as opposed to January (heating on most days with 2 weeks working from home), according to the EDF Energy Hub.
So... am I right in thinking that the EDF Energy Hub should not be used to monitor historic usage? Serious regretting getting a smart meter!

[Deleted User]

SuperShaun said:

So... it sounds like the final bill is correct, just that for whatever reason the DD did not reflect that properly to begin with.
I feel a little silly as maybe I misunderstood how / what smart meters are for - I guess I am a little non plussed as my usage was higher in March (heating on a couple on a couple days) as opposed to January (heating on most days with 2 weeks working from home), according to the EDF Energy Hub.
So... am I right in thinking that the EDF Energy Hub should not be used to monitor historic usage? Serious regretting getting a smart meter!

When a supplier such as EDF sets up a monthly DD payment it does so on the basis of the annual cost divided by 12. It is often the case that when people move into a property in late Winter that their account will be in deficit by May as more energy is used over the Winter than in the Summer. The logic being that your usage costs from May to September will be less than the monthly DD payment so the debit balance will fall. If you use the same amount of energy as was assumed the debit/credit balance after 12 months should be zero. 

A smart meter is just a meter that sends data to a supplier via a secure network. Bills should be accurate. The IHD/hub takes its data from the comms hub attached to your electricity meter. Irrespective of the tariff that has been set, the usage in kWhs over a given period shown in the IHD/hub will be 100% accurate but the cost will be incorrect if the tariff sent to the meter is incorrect. I struggle to see how you would have been better off with a dumb meter. The simple fact is that you have been using more electricity than you thought: this has nothing to do with the meter.

The_Fat_Controller

The In Home Device (IHD) should not be relied on, as I said mine is now corrupted.
It did work fine until last November, but the day after it said I used over £2000 of electricity in one day, I had an online chat and they said a software update had caused issues that have yet to be rectified.
The EDF ENERGY HUB is a specific page in your online MyAccount and accurately reflects your usage and cost, it runs about 3 days in arrears.
It is very accurate and shows usage down to a specific hour.

SuperShaun

So the thing that got me to question what was going on in the first place... using data from the EDF Energy Hub, this is my consumption for the days I was away from the flat:

Fri 02 Apr 2021    18kWh        £3.28    Out of flat at 0600, maybe some consumption in the morning for shower, kettle and tv

Sat 03 Apr 2021    14.5kWh      £2.68    Away from flat

Sun 04 Apr 2021    15kWh        £2.77    Away from flat

Mon 05 Apr 2021    16kWh        £2.92    Returned 2200 this day, straight to bed

Is this typical for a flat that has nothing aside from the fridge/freezer, water heater and nothing else in use? The EDF Energy Hub reports that approx 1 kWh/day has been used since I moved out.

Robin9

SuperShaun said:

So the thing that got me to question what was going on in the first place... using data from the EDF Energy Hub, this is my consumption for the days I was away from the flat:

Is this typical for a flat that has nothing aside from the fridge/freezer, water heater and nothing else in use? The EDF Energy Hub reports that approx 1 kWh/day has been used since I moved out.

You are forgetting your shower - perhaps 6/7 units  - a £1 a shower. And what about the heating - panels, underfloor ? Lighting by halogens ?
1 kWh/day with just perhaps the fridge/freezer ticking over sounds about right.