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Reclaiming Bank Account Charges
in Reclaim Bank & Credit Card Charges
7 replies 62 views
Looking for some advice, I have tried reclaiming the fees that I pay for my NatWest Platinum bank account, I’ve had the account for over 10years, however when the account was opened approx a year before and it was opened by my cousin, who added me to the account. I was never informed that there other options and that I needn’t have this account. I have had a response from NatWest stating that they will not be paying out as it was my cousin that originally opened it and therefore the case was closed, I have 2 options to take it to the financial ombudsman or request that my cousin apply for the charges.
Does anyone have any advice or experience of any of this as I’m unsure of what to do, if she applies will it mean she will get the cash for the time she was on the account or the full duration of the account being open? Or would I have a case for going to the Ombudsman, the fees are extortionate and I’ve never once claimed on any of the benefits ie damaged