ParkingEye insisting on payment despite parking charge being paid

EssexCyclist

First, thanks to all the contributors here for a wealth of information.  I've read large amounts and I haven't found coverage of my situation - apologies if it's there and I just haven't read properly.

I go to Lee Valley Velo Park and ride the track.  4 hours parking is included in the fee.  One enters one's car reg no on the machine in track centre, not the machine in the car park.  Sometimes the reg no doesn't register; people mis-key, forget to enter it, or whatever.  You find out when you get the PCN.  You go to ParkingEye's web site, enter copies of the receipts (emails from LVVP) and it all goes away.  Sometimes they offer a reduced fee (£20), which on another occasion I paid.

Except this time ParkingEye are insisting that I pay them the penalty fee (£100) and are going to court for it, they say.  I don't get it.  To emphasise, the parking fee is implicit in the Velo Park booking, and I can show I booked (and have confirming email from LVVP that I did).  What have I missed?  

D_P_Dance

Except this time ParkingEye are insisting that I pay them the penalty fee (£100)

It is not a penalty, nor is it a fine.  Let them take you to court where, if the judge is satisfied that you have paid  the parking charge ,  he will find for and they will pay you money.

Do not forget to complain to your MP.

EssexCyclist

Thank you.

I understand it's not a legally binding penalty, I should perhaps have used a better term.

They know I've paid the charge; what I'm getting at is why are they continuing when, as you say, they will lose?  I guess I'll find out in court...

D_P_Dance

They know I've paid the charge; ... why are they continuing when, as you say, they will lose?  

I expect that they do not get top quality graduates applying to work for them 

EssexCyclist

  if that's what it is, good.  I'm looking forward to it, I've not been in a court in this way before. 

Coupon-mad

But you can win this at POPLA as it’s about a keying error.  See recent POPLA decisions about this, at the end of the sticky thread of the same name.

Fruitcake

Most important of all, what happened when you complained to the landowner?

EssexCyclist

Coupon-mad said:

But you can win this at POPLA as it’s about a keying error.  See recent POPLA decisions about this, at the end of the sticky thread of the same name.

POPLA found against me.Fruitcake said:

Most important of all, what happened when you complained to the landowner?

Sorry, I don't understand the question.  The Lee Valley Velopark are only involved as providers of the track I was training on, and the car park.  ParkingEye do all the admin.

KeithP

EssexCyclist said:

Fruitcake said:
Most important of all, what happened when you complained to the landowner?

Sorry, I don't understand the question.  The Lee Valley Velopark are only involved as providers of the track I was training on, and the car park.  ParkingEye do all the admin.

Somebody has hired ParkingEye to 'manage' the car park.
That would be the landholder.
It is unlikely that ParkingEye are the landholder.

You have just told us that Lee Valley Velopark provide the car park. 
The principal is responsible for the actions of their agents, employees, subcontractors, whatever they may be..

Fruitcake

EssexCyclist said:

Coupon-mad said:

But you can win this at POPLA as it’s about a keying error.  See recent POPLA decisions about this, at the end of the sticky thread of the same name.

POPLA found against me.Fruitcake said:

Most important of all, what happened when you complained to the landowner?

Sorry, I don't understand the question.  The Lee Valley Velopark are only involved as providers of the track I was training on, and the car park.  ParkingEye do all the admin.

Plan A is always to contact the landowner first. Have you done this yet? If so, what did they do about it.

beamerguy

EssexCyclist said:

Coupon-mad said:

But you can win this at POPLA as it’s about a keying error.  See recent POPLA decisions about this, at the end of the sticky thread of the same name.

POPLA found against me.Fruitcake said:

Most important of all, what happened when you complained to the landowner?

Don't be concerned about POPLA.  They are now a meaningless operation pro parking companies

If you have proof you paid regardless of any mistakes in the Reg number, you are the paid ticket holder

Tell PE to take you to court and then when you win, claim your costs