Festival Tickets

JLHPR07

Hey everyone, I’m hoping for some help please. In July last year we booked weekend camping tickets for Latitude Festival which is due to take place late July 2021. I booked the tickets thinking the pandemic would be long over, silly silly me… 

For several reasons we don’t want to go to the festival and we were fully expecting it to be cancelled, but it has been confirmed recently that it’s going ahead however 2 of the 3 headline acts that we specifically booked tickets to see are no longer performing. I have spoken with Ticketmaster about the disappointment in the change of lineup and they’ve said there’s nothing they can do as the festival isn’t cancelled. They suggested I speak to my credit card company to see if I can claim my money back but my credit card company have refused and said there’s nothing they can do. The festival is going ahead at full capacity and we really don’t feel comfortable attending. We’ve not been fully vaccinated and my daughter is too young to be offered the vaccine yet. Is there anything I can do? Can I argue with my credit card company that what we booked isn’t what is being provided/supplied with the change of headline acts? Please if anyone can help me, I’d be so grateful. Thank you 

[Deleted User]

Check the contract. I would expect that change of artist is covered in there - otherwise festivals would face the prospect of everyone cancelling due to any artist falling ill or pulling out.

[Deleted User]

Last time I went to a festival was pre-covid and you could easily social distance and avoid being in close contact with anyone particularly if you don't go in the big crowds (I could hear one artist from my tent!)

born_again

From T/C.

• 0. EVENT TIMINGS AND ADMISSIONS
• 10.1 Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event’s start or end time (or when an artist is scheduled to play or the length of the artist’s performance), all of which remain at the relevant Event Partner’s and/or artist’s discretion and may be subject to change.
• 10.2 Tickets are sold subject to the Event Partner's right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in clause 11, in which case the provisions of that clause shall apply.
• 11.5 For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling) which, in our and the relevant Event Partner's reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: the use of understudies in theatre performances; adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

So I can not see you getting anywhere with Credit Card. As it's covered in the T/C

Have you tried to resell your tickets or exchange with someone else?