Hermes delivery

Hi ya I'm an ebay seller and I have had no stop hassle with hermes. Number one I send a package it hasn't moved for two weeks. So they buyer had opened q case. Rightly so . I've been trying to claim to hermes. Phone is impossible noway to call someone. Holly is a joke once u put the tracking in it tells the info then Cutts off. Then email is invalid and doesn't work anymore. To claim they no longer ask for tracking number they ask for the code on the parcel that not everyone would have. They say its on a email its not. I enter it for everyone and it says invalid. Then issue number 2. I send off its said delivered. The buyer said it isn't.  No stop harassing me  I can't claim I done my job of sending it and it says delivered. Then later. 1 week after she said she found it in the bin and it stink.trwckin doesn't say in the bin.again I can't contact hermes. And my package would have fit threw the letter box so I don't believe her. Does anyone no how to contact them anymore main number is useless it not fair for me to make the item and they have the refund and loose totally out. 


  • It is really making me loose out on everything as I have to make the item. Then refund the item and postage when I spent time making it. Payed for material.  Then have0 to giv0e everything back and the delivery when its hermes mistake they are asking for hrm number??? Instead of tracking number i think its  a scam. As when u enter it its says invalid 
  • JJ_Egan
    JJ_Egan Posts: 20,281
    First Anniversary Name Dropper First Post
    Business account ??
  • greyteam1959
    greyteam1959 Posts: 4,557
    Name Dropper First Post First Anniversary
    Well I just could not follow that post at all !!

  • mattyprice4004
    mattyprice4004 Posts: 7,492
    First Anniversary Name Dropper First Post
    Can we have a translation on the original post? I can't really make sense of it. 
    From the bits I did manage to figure out, it sounds like the kind of service you'd expect when picking the cheapest courier over other better but more expensive options. 
  • pbartlett
    pbartlett Posts: 1,397
    First Post Name Dropper
    dont use Hermes use someone else eg RM
  • anmarj
    anmarj Posts: 1,816
    Name Dropper First Anniversary First Post
    Hrm number is given when a parcel is sent international, as you are redirected to their international site to book the delivery. Done it recently, possibly your parcel if it was sent internationally, it could be stuck in customs
  • Could be stuck at Pitney Bowes - the company that hand over to Hermes. 

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