Is it my responsible for this Amazon return?

SavvySaver24

I've always refused to return faulty items (to Amazon or a third party) unless they want to arrange a courier themselves and have someone do the re-packing. I've always been refunded.

powerful_Rogue

SavvySaver24 said:

I've always refused to return faulty items (to Amazon or a third party) unless they want to arrange a courier themselves and have someone do the re-packing. I've always been refunded.

Until such time as you lose your account.

MattMattMattUK

elsien said:

MattMattMattUK said:

Do not start a charge back unless you want your Amazon account close permanently. Follow the returns procedure, Amazon are very good with those kinds of things, but you also can not expect to keep the goods and get a full refund, be reasonable and they will be as well.

Amazon generally are good, but this is a third party seller so the response can be a lot more variable. 

Amazon are usually great, even with third-parties, provided you open the return via the Amazon site. They also respond incredibly badly to chargebacks as the chargeback is not against the third party but against Amazon, their response is usually to close the account of anyone trying a chargeback. 

sheramber

I  did  not have any problem returning   and getting a refund through the Amazon return system, even from a third party seller.
I was given a choice of  send by Royal mail, send by Hermes or Hermes to collect.
My local village post office was able to print a label.

jon81uk

custardy said:

sheramber said:

vertex said:

Thanks. Its a 3rd party seller.

I dont have a printer and Im all over the place with work. Is there no way they can arrange collection, or just refund my money? Or just deliver me a working product and collect the defective one? 

All you have to do is drop it off at your local Post Office. You don’t even have to print a return label at home. If you prefer, you can just pop into your local branch and we’ll scan the QR code straight from your phone.

Making an Amazon return with us

• Log in to your Amazon account, go to Your Orders and select the item you want to return

• Select Return or Replace items. Let them know why you’re returning the item and add any extra details (if the item was not sold by Amazon.co.uk, sometimes you need to submit a request and wait for approval). Select Royal Mail Drop Off – no printer required or Other Dropoff – printer required. Then you’ll either get QR code for your phone or a return label to print out.

• Pack your item(s) and if you have printed a returns label affix it to your item(s)

• Bring your package with its label or your QR code to your local Post Office - and we’ll do the rest.

 

Just drop into your branch and drop off your package and take your proof of posting with the tracking details.

You can check the progress of your Amazon return in Your Orders or at https://www.postoffice.co.uk/track-trace

Should you have any questions about your return, just go to the help section in your account.

Only caveat. Unless its changed, Post Offices cant print those labels.
Its RM customer service points only. Amazon fail to understand the distinction for a few things.

Post Office can print from the QR code for returns, I've done it with several things, definitely with Music Magpie.
The paid-for labels from Royal Mails website can only be done at the RM service point, its only returns the PO will print.

SavvySaver24

powerful_Rogue said:

SavvySaver24 said:

I've always refused to return faulty items (to Amazon or a third party) unless they want to arrange a courier themselves and have someone do the re-packing. I've always been refunded.

Until such time as you lose your account.

Easily 8+ years and still no issues. I refuse to be out of pocket for returning faulty items. Totally different if they want to get a courier themselves.