Airtickets

exel1966

Chapter 11 is actually good for an airline ! It protects them from their creditors which means they can still operate (if they wanted to). In Maxjets case they have chosen the cessation of flights until further funding can be found, if it can be found.

Most major US airlines have been in and out of chapter 11 during some stage in their life. It's part and parcel of airline life within the US. I believe Maxjet have actually transferred many passengers to other airlines and have also offered refund advice on their site.

Hopefully you'll get a full refund fairly speedily.

ravenk

Thanks quick for the reply.
Hope that I can get my money back via MAXJET rather than the credit card company. Will check with the credit card Company post Christmas, for refunds appearing.
Can you get cash out of your credit card if it goes into Credit ?
or I could use the card to buy my next lot of tickets (Virgin maybe).

Merry Christmas

fitorbust

Me too - I paid with Mastercard thank goodness - was about to pay with Maestro but suddenly thought 'what if....' - I am so glad.
I rang my card people today and they have set the wheels in motion.
It's a shame, as we had flown wth them before and it was great value for money - probably why this has happened! I daren't book any other flights to Las Vegas until we are sure that we will get the money back, and as we were due to fly on the 10th of January a long weekend in this country is looking good.
Merry Christmas everyone and farewell to Maxjet!

dzug

samjocky wrote: »

Good to know that if things do go belly up, that we will be able to claim a refund from the credit card. Did I read somewhere though, that I am liable for the first £100 of it?

quote]

Don't think so.

Where the confusion may be is the the CC protection scheme only applies to goods/services costing more than £100 - ie small purchases are excluded. ICBW but I don't think there is an 'excess' on claims

ravenk

fitorbust wrote: »

Me too - I paid with Mastercard thank goodness - was about to pay with Maestro but suddenly thought 'what if....' - I am so glad.
I rang my card people today and they have set the wheels in motion.
It's a shame, as we had flown wth them before and it was great value for money - probably why this has happened! I daren't book any other flights to Las Vegas until we are sure that we will get the money back, and as we were due to fly on the 10th of January a long weekend in this country is looking good.
Merry Christmas everyone and farewell to Maxjet!

The recorded message on the number advertised on the MaxJet Website says they will refund your money ? or have I miss understood the message ?
As below:-

IF YOU HAVE NOT YET BEGUN YOUR TRAVEL, BUT HAVE BOOKED TICKETS…

Seek a refund directly from your point of purchase (credit card or travel agency).

For further information, passengers who have not yet begun travel may contact:

US phone number: 1-888-435-9629;

UK phone number: 44 (0)1279 216 428

Email: [EMAIL="%20info@maxjet.com"]info@maxjet.com[/EMAIL]

Please have your contact information and either a confirmation number or flight date/number ready.

ravenk

Just got e-mail from MaxJet. What do you think they mean by this ?
They will contact the credit card company ?
IF YOU HAVE NOT YET BEGUN YOUR TRAVEL, BUT HAVE BOOKED TICKETS:In order to assist in expediting refunds by the credit card companies, MAXjet is providing notification - to the extent possible - that our service to you was not delivered nor will be delivered. In addition, however, we encourage you to contact your credit card company or travel agency directly to expedite your refund.

silvercar

you should contact the credit card company. Maxjet are prepared to declare now that your flights won't happen rather than you having to wait until your travel dates.

For anyone booked on the London - New York route, silverjet are offering to match the maxjet price - a real bargain!

ravenk

I did contact Tesco Credit card on Xmas eve , when I heard the news about Maxjet. They asked me to contact Maxjet and check they were not members of ABTA or ATOL and get a statemant saying they had gone into liquidation. The only phone numbers I had for Maxjet just gives a recorded message. They do have another number for those that are in the process of travel.
I will give Tesco another call Thursday and update them. Got the following e-mail from Maxjet today. Reading the small print ...it sounds like they will try to get you flight with another carrier rather than give a refund ????

See below:
Dear Friends of MAXjet:
It is with deep regret that I must inform you that MAXjet filed today for Chapter 11 bankruptcy. With today?s fuel prices and the resulting impact on the credit climate for airlines, we were forced to take this drastic measure. Our top priority is to assist our customers, particularly those who already have begun their travel with us, in securing alternative flight accommodations. I list the options available to MAXjet passengers directly below. These options are also listed on https://www.maxjet.com.
MAXjet has contracted with Eos Airlines for seats on Eos? scheduled all-Premium service to accommodate passengers awaiting a return flight between New York and London. This morning we also contracted with Virgin Atlantic for seats on their scheduled services between Los Angeles, Las Vegas, New York and London. We have secured a number of hotel rooms in London, New York, Las Vegas and Los Angeles through early January 2008 which we will provide to affected passengers whose travel plans have been disrupted. We are doing everything we can to reduce disruption to our customers.
Passengers will be contacted by MAXjet Customer Care regarding their flight re-accommodations. If the contact information you provided to us at the time of booking is not current, or you wish to contact us directly, below are key telephone numbers and emails.

IF YOU HAVE STARTED YOUR TRAVEL: MAXjet has started contacting customers with new travel itineraries in priority order based on date of departure. If you have already started your travel and wish to contact us, you can reach Customer Care at:
US phone number: 1-866-837-9880
UK phone number: 44 (0)1279 216 478
Email: intransit@maxjet.com
Note this number is specially reserved for passengers already in transit. If you send an email, please make sure to provide a current contact telephone number and email address, along with your scheduled return flight and date. If you choose to book your own return flight accommodations, please contact your credit card company or travel agency directly and request a refund for the unused leg of your journey.

IF YOU HAVE NOT YET BEGUN YOUR TRAVEL, BUT HAVE BOOKED TICKETS: In order to assist in expediting refunds by the credit card companies, MAXjet is providing notification - to the extent possible - that our service to you was not delivered nor will be delivered. In addition, however, we encourage you to contact your credit card company or travel agency directly to expedite your refund.
Please note that we are prioritizing passengers who are in the midst of their journeys. If you would prefer to utilize our arrangements with Eos and Virgin instead of seeking a refund and booking a new itinerary on another airline on your own, please contact us at the special numbers below. Please provide a current telephone number and email address along with your booking reference number and originating flight destination/date to help us respond promptly:
US phone number: 1-888-435-9629
UK phone number: 44 (0)1279 216 428
Email: info@maxjet.com
For fastest service, we ask that you use the contact information as provided above; please do not respond to this e-mail.
On behalf of the entire MAXjet family, we extend our deep apologies to you for the inconvenience our discontinuation has caused. We are doing everything we can to take care of our passengers, and we are extremely saddened to discontinue a service that we so passionately believe in.
Sincerely,

William D. Stockbridge
President and CEO