Faulty coffee machine. See the seller or manufacturer?

JustAnotherSaver

Also when I search, many talk about leaking water and it seems to be up front.
Mine pools coffee and at the rear. A bit in the lip where it holds the capsule but there's plenty at the rear, in to the capsule dispenser and on the worktop underneath. 

JJ_Egan

Try the tech helpline if that fails contact Currys .

JustAnotherSaver

Currys was on my way back home this morning from nipping out so took the machine with me just in case they could sort.

Went in to see what they say, since any online contact of Currys has been absolutely pointless in the past (they just don't respond!).

Apparently I didn't take out replacement cover. Sounds about right as I find 99.9% of the time these kinds of things only ever go faulty outside of their warranty.

Which puts me at 'code 3' or whatever '3' he called it - repair.

So that's where we're at. Sent off for repair.

Now that I've sent it off, I wonder if it's the specific pods I'm using (such as a bad batch). They're genuine, direct from the Nespresso site. I used a box of 10 after the descale perfectly fine and in amongst that box of 10 my wife used 2-3 Soleilo (sp?) pods so that's 12-13 perfectly fine drinks with no issue.

I then opened a box of Stormio pods and either the 1st or 2nd pod (can't remember now) this leaking started happening (& then each pod after that). I now wonder if i'd switched to say one of the ones my wife was using (she goes for the milder drinks) would it have been fine. Never tried that out but it doesn't matter now as it's sent off.

theonlywayisup

Are you over thinking this?

Currys are the retailer and as you are within 6 months the fault is deemed inherent.  You didn't opt for the warranty - which is not connected to your CR. 

Mickey666

JustAnotherSaver said:

I bought a Nespresso machine in December from Currys.

This week it started leaking coffee which pools around the base. I thought at first i'd somehow not seated the capsule right but it did it the following day & the 2 days after that too.

I descaled it last month & it was obviously fine immediately after.

I ran it through a cleaning cycle the day after it did it this week and that didn't help any either.

Just wondering whether the procedure at this stage (5 months in) is to contact Currys or Nespresso?

It has to be Currys - they are the ones you have the contract with so that's where your consumer rights reside. 
You have no contract with Nespresso, therefore no rights.

Anyway, hopefully the repair will sort it all out.

JustAnotherSaver

theonlywayisup said:

Are you over thinking this?

You've seen me around here enough to know that the answer to that question is very likely.

theonlywayisup said:

Currys are the retailer and as you are within 6 months the fault is deemed inherent.  You didn't opt for the warranty - which is not connected to your CR. 

What is this talk of 6 months? I thought any coverage was 12 months but 6 months is getting put about a bit here.

p00hsticks

JustAnotherSaver said:

What is this talk of 6 months? I thought any coverage was 12 months but 6 months is getting put about a bit here.

From https://www.moneyadviceservice.org.uk/en/articles/consumer-rights-what-you-need-to-know

Your consumer rights within 6 months

If a product develops a fault within the first six months after purchase, it’s assumed it has been present since the time of purchase. This means it’s up to the retailer to prove it wasn’t there when you bought it.

If a repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction.

Your consumer rights after 6 months

If a fault develops after six months, it’s up to you to prove it was faulty at the time of purchase or delivery.

Jenni_D

Just to caveat the last point above ... the seller may request you to prove that the fault/issue was due to an inherent fault, and can legally do so. That doesn't mean they will. (If they request such proof - usually done by way of commissioning an engineer's report which should state [in the engineer's opinion] the nature of the fault and that it was probably caused due to faulty parts or manufacturing - then you can recover the cost of such a report from the seller; as long as you agree this up-front prior to commissioning the report).

JustAnotherSaver

So what about this scenario then:

I get it back. Fixed. Time keeps ticking on and we're now in to month 7 since I originally bought it.

It springs the same fault.

Are we then in month 7 so unlucky or are we in month 1 since i've only had it back a month since the repair?

Jenni_D

Month 7 ... the clock is based on purchase/delivery date. However you'd have the option of exercising your Final Right To Reject for a refund as the seller have had their single opportunity to make the goods conform to contract. In theory the seller could reduce the amount of refund for the time of ownership but any reduction would have to be miniscule.