Stopped Universal Credit Payment

wtitb92

Just wanted to check if any posters on this forum have knowledge of the enhanced checking service at Universal Credit. After receiving my first payment at the start of May, last Monday I was notified that my payment was stopped and my claim referred to this particular team without providing a specific timeframe. This, as I was explained, is due to them thinking that I have EU and not UK nationality as I stated on my claim (I have had both for a few years now after naturalization). How quickly do they deal with individual claims? Are they supposed to resolve the issue by the end of the review period, or is there a chance that I might miss payment next month?

tomtom256

Normally they contact you via journal with an appontment and/or set you a to-do. Timescales vary depedning on what the actual issue is.

Have you checked your journal and to-do lists?

wtitb92

tomtom256 said:

Normally they contact you via journal with an appontment and/or set you a to-do. Timescales vary depedning on what the actual issue is.

Have you checked your journal and to-do lists?

Yes I have, there's nothing there yet.

tomtom256

Alas it's just a waiting game then.

wtitb92

After nearly a month of no reply, several calls to the helpline (with no help) and messages to my journal that have been politely ignored, I've thankfully secured a job. It's nice to know that universal credit is something I can't rely on in the future.

[Deleted User]

I think if anything is to complex they just won't respond.
Nearly at 4 weeks, when I SAR'd/subject access requested the DWP - no response/no surprise.
No response from my local JCP office about the Council advising I had moved address, even when I just copied the council's emails straight into the journal. 
Although it is definitely now becoming less bothersome and whilst I've been very lucky I've never yet had to divulge this to any new employer, I remember asking advice inquiring how I should respond if reference requests came up concerning an ex employer who it turned out decided they would give committing furlough fraud a go and therefore after reporting being unable to speak to them in any instance, as communicating about any reference request was hardly going to happen. 
The jobcentre response/reaction - let's move your appointments with us on in avoidance of taking the time to answer this...
Empowering. I personally think think it's time they should remove anything to do with job... and go back to Dept of Social Security or Welfare Centre.

tomtom256

Deleted User said:

I think if anything is to complex they just won't respond.
Nearly at 4 weeks, when I SAR'd/subject access requested the DWP - no response/no surprise.
No response from my local JCP office about the Council advising I had moved address, even when I just copied the council's emails straight into the journal. 
Although it is definitely now becoming less bothersome and whilst I've been very lucky I've never yet had to divulge this to any new employer, I remember asking advice inquiring how I should respond if reference requests came up concerning an ex employer who it turned out decided they would give committing furlough fraud a go and therefore after reporting being unable to speak to them in any instance, as communicating about any reference request was hardly going to happen. 
The jobcentre response/reaction - let's move your appointments with us on in avoidance of taking the time to answer this...
Empowering. I personally think think it's time they should remove anything to do with job... and go back to Dept of Social Security or Welfare Centre.

The issues you are raising are nothing to do with the jobcentre. If on UC you need to report the change of address within your claim as a change of circumstances and not via your journal. Do you know what regime you are in as you may not actually have a work coach assigned.

The reference issue is also not a jobcentre issue. Your work coach is there to coach you into work, not hold your hand about what to tell an employer where they can obtain a reference from.  ACAS or CAB would probably the best option for advice around references. Personally  I would tell you to put your last employers down, if they have commited furlough then report it to HMRC, as again the Jobcentre can do nothing about Furlough Fraud, as they don't administer Furlough Payments.