Problem accessing HMRC to pay tax

p00hsticks

poppystar said:

RAS said:

Please do feed back further on your experience; this may be very helpful to others.

Not least as I want to need to confirm my ID through the Government Gateway, although I've not worked for several years, in order to sort out my state pension!

thegreenone said:

Yes, please do further updates as I am fairly certain I'm going to be in this situation soon.  

The main issues I will be raising are:
 - why the use of P60 and payslip information to confirm ID is only possible if you have paid National Insurance contributions in a qualifying year - surely these are tax documents too so should be accessible to HMRC?

Strangely, I am 99% certain that in the past I have been able to confirm my ID via the Verify service using a P60 provided by my pension company (so tax but no NI deductions) - which would suggest from what you say that the Verify system sees P60's that the Government Gateway does not ?.

I can't confirm this because since Experian dropped out of the Verify process I can no longer access it, and have had to revery to an old Government Gateway id from the days when I had to submit tax returns....

poppystar

p00hsticks said:

poppystar said:

RAS said:

Please do feed back further on your experience; this may be very helpful to others.

Not least as I want to need to confirm my ID through the Government Gateway, although I've not worked for several years, in order to sort out my state pension!

thegreenone said:

Yes, please do further updates as I am fairly certain I'm going to be in this situation soon.  

The main issues I will be raising are:
 - why the use of P60 and payslip information to confirm ID is only possible if you have paid National Insurance contributions in a qualifying year - surely these are tax documents too so should be accessible to HMRC?

Strangely, I am 99% certain that in the past I have been able to confirm my ID via the Verify service using a P60 provided by my pension company (so tax but no NI deductions) - which would suggest from what you say that the Verify system sees P60's that the Government Gateway does not ?.

I can't confirm this because since Experian dropped out of the Verify process I can no longer access it, and have had to revery to an old Government Gateway id from the days when I had to submit tax returns....

I think it’s not that the Government Gateway system can’t see P60s as they are on the initial list of documents that can be used. What happens is that the list of documents that can be used reduces to exclude them after you have input your personal details (name, dob, and NI number) as it registers that you haven’t paid NI in the qualifying year. Which seems mad - why is it fine as a tool to prove ID if you’ve paid NI but not if you’ve only paid tax?! It’s still your P60! 

I never imagined trying to pay tax could be so difficult.... and actually why is ID so important for this action anyway as I don’t suppose many people steal your ID in order to pay tax!

oh, and joy of joys I’ve now started getting spam calls threatening that I will be arrested for tax fraud on the phone I’ve been using all week to contact HMRC.....just how secure are their systems??