Boiler service engineer never turned up - compensation

MrDripping

Hi team,

I have a home emergency plan with Corgi Homeplan which includes an annual boiler service. My service was booked for Tuesday 27th April. The engineer (contracted from a third party - I got his name) never turned up - no contact and no explanation for why he wasn't coming.

My understanding is that an electricity or gas supplier (maybe the term in question) is obliged to pay the customer £30 compensation for every missed appointment. The exception is if the missed appointment is for reasons beyond the supplier's control - e.g. snow/icy roads meaning access would be impractical. The deadline for payment is 10 working days after the missed appointment.

My understanding is also that the supplier is obliged to pay the customer an additional compensation payment of £30 (so, £60 in total) if this initial compensation payment is not made within that initial 10 working day period.

This is laid out in The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 §8, pp 7-8.  [I tried to post a link to the Regulations PDF, but as a new member I was blocked.]

In my case, the 10th working day was yesterday, and I have received no such payment. I emailed Corgi Homeplan after the missed visit, requesting this initial £30 compensation - a few days later I got a standard boilerplate "your complaint is being handled" email, but no compensation.

My question is - is Corgi Homeplan subject this compensation obligation? They are not technically an electricity or gas supplier - which the Regulations define as a 'supplier'.

Anyone know my best course of action? I still haven't heard a peep from Corgi regarding this boiler service visit, which I paid for, but which never materialised.

Thanks!

rp1974

You sort of answered your own question,as their not a supplier of energy that doesn't apply,the two are entirely seperate and different things.
What,if anything that does apply will be in the agreement you signed.