Barclays Fraud Help

Md4751

mab3000 said:

Md4751 said:

That's not the issue, they know it was a fraudulent payment and it wasn't me that made the payment (fraud) so if the payment was not authorised my me (unauthorised) it means my card was used without my permission. after 20 days they called and ask further questions such as "did you give your card to anyone" "does anyone else have access to your card" "where did you keep your card" "did someone call you acting like Barclays, royal mail or HMRC" "who lives with you" so I'm pretty sure they know it's a fraud case, it was raised as a Debit card fraud, so unauthorised transaction is not the main reason to confusion, I'm worried it has taken this long, they also mentioned they haven't hard back from the merchant (that's not my fault) I feel like Barclays is treating me unfairly.

All these questions are asked when you initially report the fraud. Did they not ask them when you first contacted them? 

No they just asked if I made the payment about it 

Md4751

Guys got a call from Barclays, they asked me to come branch with proof of ID, passport, driving license, council tax etc, what's all this got to do with anything why am I being dragged around.

mab3000

So Barclays called you just to ask you to go into branch with proof of ID? Or did they try and speak to you about the case and then asked you to go into branch with ID after that conversation? Have you logged a complaint with Barclays about this?  

I think Barclays are the only people that are going to be able to answer what is happening in your particular case. Go to branch with the ID like they have asked. And if you haven’t already logged a complaint, log a complaint.

Md4751 said:

mab3000 said:

All these questions are asked when you initially report the fraud. Did they not ask them when you first contacted them? 

No they just asked if I made the payment about it 

Something doesn’t add up with this. You said in an earlier post that “That's what I raised it as, raised it as a fraudulent payment and that I don't recognise the payment, they put it as debit card fraud”. If this is the case, they would have asked a lot more questions at the first point of contact when you reported it other than just if you made the payment, including all the questions you say Barclays called you up to ask you 20 days later. 

Md4751

mab3000 said:

So Barclays called you just to ask you to go into branch with proof of ID? Or did they try and speak to you about the case and then asked you to go into branch with ID after that conversation? Have you logged a complaint with Barclays about this?  

I think Barclays are the only people that are going to be able to answer what is happening in your particular case. Go to branch with the ID like they have asked. And if you haven’t already logged a complaint, log a complaint.

Md4751 said:

mab3000 said:

All these questions are asked when you initially report the fraud. Did they not ask them when you first contacted them? 

No they just asked if I made the payment about it 

Something doesn’t add up with this. You said in an earlier post that “That's what I raised it as, raised it as a fraudulent payment and that I don't recognise the payment, they put it as debit card fraud”. If this is the case, they would have asked a lot more questions at the first point of contact when you reported it other than just if you made the payment, including all the questions you say Barclays called you up to ask you 20 days later. 

I went to branch, got home now, they said they are giving the merchant till the 26th this month to give a response on the case, if they don't reply they'll make a decision. This whole situation has been really annoying and as I mentioned before it was raised as fraud, they asked relevant questions. They adviced I should wait till the outcome of the fraud before I make a complaint...

Thrugelmir

Bank will examining the data trail to determine where the transaction originated from. 

mab3000

You do not need to wait for the outcome of the fraud investigation to log a complaint. 

You can log a complaint to Barclays using any of the ways here

https://www.barclays.co.uk/help/making-a-complaint/how-do-i-make-a-complaint/

born_again

Has the debit card been stopped?

Given no refund as yet. The only reason for that is there is a strong suspicion on the involvement in the transaction. As they would have to back that up if it went to FOS for not refunding.

Md4751

born_again said:

Has the debit card been stopped?

Given no refund as yet. The only reason for that is there is a strong suspicion on the involvement in the transaction. As they would have to back that up if it went to FOS for not refunding.

Yes new card was issued, received the new one. Also is it fair I have to wait on the merchant, what happens if they don't reply? & suspicion of what? the payment was fraudulent whys it taking so long

Md4751

Thrugelmir said:

Bank will examining the data trail to determine where the transaction originated from. 

what will that be? does it take this long?

Md4751

mab3000 said:

You do not need to wait for the outcome of the fraud investigation to log a complaint. 

You can log a complaint to Barclays using any of the ways here

https://www.barclays.co.uk/help/making-a-complaint/how-do-i-make-a-complaint/

I'll get this done for sure