Rejecting Car less than 30 days advice

BOWFER

Grumpy_chap said:

So, why allow the process to drag out and get more difficult when it can be resolved more swiftly and more easily to boot?
Added to which, if time draws on, the supplying dealer will likely and reasonably apply a deduction for the value of benefit gained by the OP.  Catastrophic failure in the first week means the OP gained negligible benefit from use of the vehicle.

I wonder whether the OP purchased as an all remote purchase, in which case rules for distance selling would apply and give the OP even more strength to reject in the first 14 days?

I'm not following what you mean, sorry.
If the OP has only had it a week, the failure happened yesterday and he's asking for advice today, how is the process being dragged out?
He should reject it immediately and, perhaps, never see the car again.

Grumpy_chap

BOWFER said:

Grumpy_chap said:

So, why allow the process to drag out and get more difficult when it can be resolved more swiftly and more easily to boot?
Added to which, if time draws on, the supplying dealer will likely and reasonably apply a deduction for the value of benefit gained by the OP.  Catastrophic failure in the first week means the OP gained negligible benefit from use of the vehicle.

I wonder whether the OP purchased as an all remote purchase, in which case rules for distance selling would apply and give the OP even more strength to reject in the first 14 days?

I'm not following what you mean, sorry.
If the OP has only had it a week, the failure happened yesterday and he's asking for advice today, how is the process being dragged out?
He should reject it immediately and, perhaps, never see the car again.

Exactly - reject quickly for simple life.
But someone wanted to drag the process out to make it all more difficult:

BOWFER said:

What 30 day limit?
There's no 'limit' to being able to reject a car, it just gets progressively more difficult.
Up to 30 days, very easy and you can reject for any fault and you don't have to give them an opportunity to fix it.
Over 30 days and up to 6 months, they can be given one opportunity to fix the problem.
Over 6 months, that bit more difficult again, but not impossible.
The fault occurred within 30 days, so the fact the car is in a dealer at this point is irrelevant.

The OP is within 30 days (well within), so reject and just get it done quickly and simply as possible.  Not saying it will be easy as the dealer may well resist.

Drawer_full_of_socks

Grumpy_chap said:

BOWFER said:

Grumpy_chap said:

So, why allow the process to drag out and get more difficult when it can be resolved more swiftly and more easily to boot?
Added to which, if time draws on, the supplying dealer will likely and reasonably apply a deduction for the value of benefit gained by the OP.  Catastrophic failure in the first week means the OP gained negligible benefit from use of the vehicle.

I wonder whether the OP purchased as an all remote purchase, in which case rules for distance selling would apply and give the OP even more strength to reject in the first 14 days?

I'm not following what you mean, sorry.
If the OP has only had it a week, the failure happened yesterday and he's asking for advice today, how is the process being dragged out?
He should reject it immediately and, perhaps, never see the car again.

Exactly - reject quickly for simple life.
But someone wanted to drag the process out to make it all more difficult:

BOWFER said:

What 30 day limit?
There's no 'limit' to being able to reject a car, it just gets progressively more difficult.
Up to 30 days, very easy and you can reject for any fault and you don't have to give them an opportunity to fix it.
Over 30 days and up to 6 months, they can be given one opportunity to fix the problem.
Over 6 months, that bit more difficult again, but not impossible.
The fault occurred within 30 days, so the fact the car is in a dealer at this point is irrelevant.

The OP is within 30 days (well within), so reject and just get it done quickly and simply as possible.  Not saying it will be easy as the dealer may well resist.

The dealership is calling me back today apparently. Told them I want to reject the vehicle so im sure there will be some resistance but I'll happily swap it for another vehicle of equal value.

neilmcl

Grumpy_chap said:

chrisw said:

A failed driveshaft is likely due to a manufacturing defect. It doesn't necessarily follow that the car will be beset by more mechanical problems, nor that an exchange vehicle will be problem free.

I agree, and should be covered under the vehicle warranty - either the original vehicle warranty or the warranty provided by the dealer as a used car warranty.  Assuming as a 2 yo 10k mile car, it would still be under manufacturer's warranty in most cases.

Unfortunately, the OP does not have the luxury of time.  30 day limit.  Had the car already 1 week, and the manufacturer wants 2 weeks.  If that slips at all then the OP will be out of time.  I would certainly say that a fault within a week that renders the car entirely unusable for 2 weeks is significant.

Not correct. The 30 day short term right to reject will be put on pause until a suitable remedy has been accepted.

neilmcl

BOWFER said:

Grumpy_chap said:

chrisw said:

A failed driveshaft is likely due to a manufacturing defect. It doesn't necessarily follow that the car will be beset by more mechanical problems, nor that an exchange vehicle will be problem free.

I agree, and should be covered under the vehicle warranty - either the original vehicle warranty or the warranty provided by the dealer as a used car warranty.  Assuming as a 2 yo 10k mile car, it would still be under manufacturer's warranty in most cases.

Unfortunately, the OP does not have the luxury of time.  30 day limit.  Had the car already 1 week, and the manufacturer wants 2 weeks.  If that slips at all then the OP will be out of time.  I would certainly say that a fault within a week that renders the car entirely unusable for 2 weeks is significant.

What 30 day limit?
There's no 'limit' to being able to reject a car, it just gets progressively more difficult.
Up to 30 days, very easy and you can reject for any fault and you don't have to give them an opportunity to fix it.
Over 30 days and up to 6 months, they can be given one opportunity to fix the problem.
Over 6 months, that bit more difficult again, but not impossible.
The fault occurred within 30 days, so the fact the car is in a dealer at this point is irrelevant.

The importance of the 30 days, in terms of vehicle sales, is that this is the only period in which you can reject for a full refund. Outside of 30 days, unlike other goods which have the first 6 months, the dealer can adjust any refund to take into account usage from the vehicle.

AdrianC

The CRA does not specifically differentiate between new cars, used cars, garden sheds, toilet rolls... It relates to goods, no more, no less.

The importance of 30 days is that that's the period in which you can demand a refund outright. After that, the supplier has the option to repair, replace or refund.

neilmcl

AdrianC said:

The CRA does not specifically differentiate between new cars, used cars, garden sheds, toilet rolls... It relates to goods, no more, no less.

The importance of 30 days is that that's the period in which you can demand a refund outright. After that, the supplier has the option to repair, replace or refund.

The CRA has specific conditions regarding the right to reject and vehicles.