Post office card account - changing the way we pay you letter

Hello, I've received a letter from the dwp saying they are changing the way we pay you and  that the post office card account is closing and I need to open a bank account and asks for my bank details. 
The letter seemed different in that the paper was more flimsy, my initials weren't printed as usual on my ESA letters and it was signed by office manager (but no name) so I am worried it's a scam letter.   I checked online and the phone number comes up as possibly dangerous but it is the correct telephone number for the customer service centre, cosham, Wolverhampton.   So I called the number and it was an automated Asian accent and asking If I wanted to speak to someone in English and then she spoke in a different language.  This concerned me so I hung up.    Has anyone else had this response when calling them?  
«1

Comments

  • poppy12345
    poppy12345 Posts: 18,877 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper
    Yes, post office accounts are closing from November so a new bank account will be needed. According to this link here they are starting to send out letters to claimants. https://www.moneyadviceservice.org.uk/en/articles/what-to-do-now-your-post-office-card-account-is-closing
    What telephone number was on the letter and what benefits do you claim?


  • calcotti
    calcotti Posts: 15,696 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Closing of PO accounts has been a long time coming (3 or 4 years now) and has been delayed more than once.

    I think it is because DWP contract with DWP has ended and it has been decided that to continue it represents poor value for the tax payer.
    Information I post is for England unless otherwise stated. Some rules may be different in other parts of UK.
  • jj20
    jj20 Posts: 10 Forumite
    Fifth Anniversary First Post
    At present I claim ESA and DLA.  The telephone number is 0800 085 7133 and the address is customer service centre, cosham, post handling site b, Wolverhampton, wv99 2fj.  It just kind of puzzled me why it was an automated Asian voice when I called and then asking if I want to speak to someone in English.  I've never had that before when calling the dwp so I called a bit worried and hung up.
  • poppy12345
    poppy12345 Posts: 18,877 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper
    I googled that number and according to this link here it's a genuine number to support those that have post office accounts only.
    I don't see anything that said it's "possibly dangerous" even this link here states itsDWP for those with post office accounts.

  • jj20
    jj20 Posts: 10 Forumite
    Fifth Anniversary First Post
    Hi, it had a mixture of responses to the number on the who called me site and that some people thought it was a scam, and then when I called, as I said i found it strange that the first thing it says is do I wish to speak to someone in english and that's never happened before.  I've been scammed before and regularly get scam calls so I was wary and just wanted to check if other people got the same response when they called them.    I'm probably over reacting but thanks for checking for me though.
  • TELLIT01
    TELLIT01 Posts: 17,754 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    calcotti said:
    Closing of PO accounts has been a long time coming (3 or 4 years now) and has been delayed more than once.

    I think it is because DWP contract with DWP has ended and it has been decided that to continue it represents poor value for the tax payer.
    The wheels of DWP do turn exceeding slow.  They had started trying to move people away from PO accounts when I was still working there.  I retired in 2016!

  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,006 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    jj20 said:
    Hi, it had a mixture of responses to the number on the who called me site and that some people thought it was a scam, and then when I called, as I said i found it strange that the first thing it says is do I wish to speak to someone in english and that's never happened before.  I've been scammed before and regularly get scam calls so I was wary and just wanted to check if other people got the same response when they called them.    I'm probably over reacting but thanks for checking for me though.
    Could the other language have been Welsh?  If it's a UK-wide line (rather than regional / for England only) that would not be unusual.
  • Spoonie_Turtle
    Spoonie_Turtle Posts: 10,006 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    Sorry for the double post but wow, some of those responses - especially the ones who've had multiple letters ... they may be in for a shock in November :anguished:
  • jj20
    jj20 Posts: 10 Forumite
    Fifth Anniversary First Post
    Spoonie_turtle.   The other language was not Welsh, it sounded like Hindi or something similar.  It doesn't even say anything else, just an Asian lady automated voice asking if I want to speak to someone in English, then it talks in another language and at that point I hung up.   I guess it must be genuine but it's still weird as even the letter isn't like the usual letters I get from the dwp.
  • poppy12345
    poppy12345 Posts: 18,877 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper
    jj20 said:
    it's still weird as even the letter isn't like the usual letters I get from the dwp.
    In the link i provided above it says exactly the same...

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 349.8K Banking & Borrowing
  • 252.6K Reduce Debt & Boost Income
  • 453K Spending & Discounts
  • 242.7K Work, Benefits & Business
  • 619.5K Mortgages, Homes & Bills
  • 176.4K Life & Family
  • 255.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.