Origin Mobile want to roll me into new contract

Stargazer01924

Hi I wonder if someone can help me.  I signed up for 24 month contract with Origin for fiber.  During the initial consultation call I told them I would be moving house more than once during this time.  I have come move within the first move 5 months in the contract and Origin have said they cant provide fiber into the new property.  I don't really mind as I don't use broadband that much.  They said they will need to cancel the contract and sign me into a new one.  I have said this is not fair as they will end up rolling me into a 3-4 year contract and I told them at the beginning I needed flexibility for it to move with me.  I suggested cancelling altogether if they could not provide and they said if I do that they will charge me early cancellation fees.  I will be moving again around Christmas time so there is no point in doing the same thing again because they clearly don't hear me and I don't have £269 to pay in early cancellation fees.  They have said its in their contract.  I have said its in the small print and as I took the time during the initial phone call to tell them i'd be moving at least twice during the contract that they should have told me.  Presently and since 29th April I am without broadband because I don't want to enter into a contract with anyone else in case I am trapped with them!!   can anyone advise? TIA 

Neil_Jones

Stargazer01924 said:

Hi I wonder if someone can help me.  I signed up for 24 month contract with Origin for fiber.  During the initial consultation call I told them I would be moving house more than once during this time.  I have come move within the first move 5 months in the contract and Origin have said they cant provide fiber into the new property.  I don't really mind as I don't use broadband that much.  They said they will need to cancel the contract and sign me into a new one.  I have said this is not fair as they will end up rolling me into a 3-4 year contract and I told them at the beginning I needed flexibility for it to move with me.  I suggested cancelling altogether if they could not provide and they said if I do that they will charge me early cancellation fees.  I will be moving again around Christmas time so there is no point in doing the same thing again because they clearly don't hear me and I don't have £269 to pay in early cancellation fees.  They have said its in their contract.  I have said its in the small print and as I took the time during the initial phone call to tell them i'd be moving at least twice during the contract that they should have told me.  Presently and since 29th April I am without broadband because I don't want to enter into a contract with anyone else in case I am trapped with them!!   can anyone advise? TIA 

Very common situation.  Your agreement is for your current address.  If you know you're going to move in those 24 months then its probably wise not to agree to a 24 month contract in the first place.  With regards to "I told them", that's immaterial to an extent.  They're providing a service to you, not you to them so what you want doesn't enter into it.  If you were providing broadband to them, yes.  Otherwise, no.

One month rolling contract/out of contract options are available, but you will pay more for them on a monthly basis, though you have the flexibility to cancel them sooner.

iniltous

TBH, if you knew you would be moving before the end of a minimum term , you should have avoided any long initial minimum term ( there are providers that only require a month minimum term but obviously you pay more per month ) , you were always going to hit snags if you moved to somewhere the ISP  didn’t serve , or what was on offer wasn’t acceptable to you. ( ADSL instead of FTTC ) but that’s not the ISP problem but yours.
TBH, the chances are you can use the company’s home mover, accept whatever service is available, and if that’s slower than what you currently have , that’s just unlucky, but it always starts a new minimum term, otherwise it’s just a case of settling the ETC and using a provider with a 30 day minimum term at the new address, that way when you move again a months notice to quit is all that’s needed.
Its being wise after the event , but mobile WiFi would probably be better than landline in your situation 

onomatopoeia99

Why did you sign up for a 24m contract for supply at your initial address when you knew that you would be moving before that period ended so would defintely be breaching the contract terms?  

You can get 30 day notice fixed line broadband contracts.  They are more expensive and you may have to pay a setup fee, but don't have early termination charges in the same way. 

Stargazer01924

Hi Onomatopoeia99... My husband always dealt with these.  I haven't done before but did tell them that I would be moving within the contract period.  They said it would move with me and thats why I signed up. 

macman

The service you currently get is contracted at the current property: they have no requirement or obligation to provide the same service at the new property. if you are moving every 6m then it's insane to agree to 24m or even 12m contracts. if the contract is portable, it will normally start you on a new minimum term.

james_smitha

Stargazer01924 said:

Hi I wonder if someone can help me.  I signed up for 24 month contract with Origin for fiber.  During the initial consultation call I told them I would be moving house more than once during this time.  I have come move within the first move 5 months in the contract and Origin have said they cant provide fiber into the new property.  I don't really mind as I don't use broadband that much.  They said they will need to cancel the contract and sign me into a new one.  I have said this is not fair as they will end up rolling me into a 3-4 year contract and I told them at the beginning I needed flexibility for it to move with me.  I suggested cancelling altogether if they could not provide and they said if I do that they will charge me early cancellation fees.  I will be moving again around Christmas time so there is no point in doing the same thing again because they clearly don't hear me and I don't have £269 to pay in early cancellation fees.  They have said its in their contract.  I have said its in the small print and as I took the time during the initial phone call to tell them i'd be moving at least twice during the contract that they should have told me.  Presently and since 29th April I am without broadband because I don't want to enter into a contract with anyone else in case I am trapped with them!!   can anyone advise? TIA 

What you want is called mi-fi, internet from mobile phone net work. 3 mobile for example £18 pcm unlimited every thing, just provide your own router, for example a Huawei B818-263. This one has a phone socket that responds to the router's phone number

Stargazer01924

Thanks for your comments.   I think I will have no choice but to enter into another contract with them and hopefully get a shorter one as I am due to move again at Christmas time... its a learning curve... thank you for your help people.  

matelodave

You cannot easily get any provider to offer you a contract which is transferrable to somewhere else because they dont know where you are moving to and they cannot know whether they can provide a service at your new address, Even if you give it to them in advance.they wont know whether there will be availabality at the time you move. If you are considering short time accomodation for waht ever reasone then you have to ensure that you dont take on long term contracts.

This may mean that you have a hefty up-front connection fee as the ISP wont be able to recover the cost over the normal 18-24 month length of the contract, likewise the monthly cost will be higher as well.As said above, an alternative is to get a 4g router and get a mifi connection which will work where-ever you have a decent 4g (mobile phone) signal so it wot matter much where you live. (I'm sitting on a caravan site in the middle of Norfolk using mif at this very moment - 16.8mbit/s down and 3.6mbit up which is pretty decent)

Neil_Jones

Stargazer01924 said:

Thanks for your comments.   I think I will have no choice but to enter into another contract with them and hopefully get a shorter one as I am due to move again at Christmas time... its a learning curve... thank you for your help people.  

You do not have to enter into a contract with "them" at all.  Find somebody else who will do a shorter contract or a 1 month rolling one as has been advised.  Don't join up for 18 months and then up sticks in December as otherwise you'll be back in the same situation again.  If you know you're moving you're just wasting your money.  Still that's up to you.

Neil49

Stargazer01924 said:

Thanks for your comments.   I think I will have no choice but to enter into another contract with them and hopefully get a shorter one as I am due to move again at Christmas time... its a learning curve... thank you for your help people.  

As the saying goes, when you find yourself in a hole, stop digging!

By entering into another contract you just going to be worse off than ever. Now is the time to take action and break away from this company.

Matelodave has given you good advice regarding 4g and mifi.