Sky and moving home

kst181 · 10 May at 4:29PM

Hi all,

In my current home I have sky TV, broadband and phone which I have had for 2 years after renewing with them last year. I'm currently in the process of moving home and the broadband speeds I would get in the new property wouldn't be sufficient to run my work systems. As like many I'm having to work from home until my workplace reopens. The speed I get now is significantly higher that that of the new property but after speaking to Sky they would charge slightly more than what I pay now. I'm in contract with Sky until the beginning of September 21.

Any advice on what I can do to cancel this contract due to slower speeds, new home etc without having to pay off the rest of the contract.

Neil_Jones · 10 May at 4:38PM

Well in a nutshell if you're moving to an area that Sky can't provide the same speed you have now, that's not Sky's fault. They would be entitled to charge early exit fees.

Your contract is for your current address. Not your new one.

iniltous · 10 May at 6:05PM

Plenty of similar posts on this and similar forums, basically as it’s you that are changing the terms of the original contract by moving , ETC is appropriate, but because providers generally want to keep hold of their customers , they offer home mover services, but they don’t have to guarantee that the speed will be equivalent, if it’s not ‘good enough’ you obviously don’t have to take it, but that doesn’t excuse you from the ETC at the address you are leaving, so it’s either take the lower speed or settle the ETC

GeordieGeorge · 10 May at 9:36PM

As above, it’s your choice to move, so you’ve no right to a refund, but there’s no harm in asking. If someone else is able to provide the speed that you need are you certain that sky can’t? In a lot of cases it’s the same fibres bringing you the signal irrespective of who you pay for it, so there’s a chance that what you are being told isn’t right.