John Lewis Broadband

MILLIEMOGS

I wast just thinking the same as the the last two posters.

I have changed from Plusnet to JL Broadband and back again. I have had a couple of issues each time, annoying but these things happen. A simple phone call sorted the problem within 24 hours, but then again I was polite and didn't seek to blame the call hander as it is not their personal fault. I also don't see the point of raising my blood pressure unnecessarily.

Due to delay in broadband switching over I was also charged and extra month but was assured that I would yet it back, which I did. Took 6 phone calls to sort it but I got it back. One thing I will say about their customer service staff is that they they are always polite. Sometimes takes a while to get through to their customer services. I usually put my feet up, put some trashy TV on, phone on speakerphone and wait it out.

Last year I was caught up in the infamous plusnet billing problem, took a year to sort, had to call them multiple times and their staff were always super polite.

Quite right CS staff should terminate a call if needed. 

Rijam

Well do not expect a refund anytime soon, it takes months.