Linda McCartney Foods Care Team

piggydavid

Recently I visited my  local Iceland to purchase a pack Linda Mccartney 2 Mozzarella Burgers 227G, on return I popped them in the grill to cook but were disappointed to see that they had "no cheese".  I was annoyed at this and took a couple of photo's of the burger's but because I was starving continued to consume the evidence.
After trawling the internet to get the customer care email address for the food manufacturer and making a complaint we had the following email exchange.
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Top posting so read the start at the base... 1 to 4
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(4) Response from me: Why should I, its your fault you deal with it, its not customer care if you just try to buy off the complainant!

(I gave my postal address - redacted)

(3) On Thu, 2021-05-06 at 14:21 +0000, Consumer Care wrote:

Hi David

 

Sorry to hear that - if you don't have access to a printer or are unable to print your coupon for any reason please email our coupon partner at the below address: 

wecare@valassis.co.uk

They will address and resolve any issues, either by helping you to print the coupon or by posting it to you.

Thank you again for getting in touch to let us know. 

Best wishes

Graeme Rayner

Linda McCartney Foods Care Team 

(2) Response from me: Yes great thanks for sending me a coupon I can't print, nice one! 


(1) On Tue, 2021-05-04 at 14:18 +0000, Consumer Care wrote: 
> Dear David 
> 
> Thank you for taking the time to get in touch with Linda McCartney 
> Foods to let us know about an issue you had with Linda McCartney's 
> Vegetarian Mozzarella 1/4lb Burgers. 
> 
> Naturally, we want everyone to be delighted every time they try one 
> of our products, and we're sorry to hear that you did not enjoy this. 
> We are proud of our products, and we take the time to check every 
> batch we make to be sure it meets our high standards. We're confident 
> that this issue is not typical of our usual quality. 
> 
> As a gesture of goodwill for the inconvenience and disappointment 
> caused we'd love to offer you a £5 coupon so that you can try some 
> more of our products. 
> 
> You can print this quickly and easily from home. This is completely 
> secure and your coupon will be with you within minutes. 
> 
> Click the below link to get your coupon: 
> 
> Click here to get your coupon. 
> 
> If you don't have access to a printer or are unable to print your 
> coupon for any reason please email our coupon partner at the below 
> address: 
> wecare@valassis.co.uk 
> They will address and resolve any issues, either by helping you to 
> print the coupon or by posting it to you. 
> Thank you again for getting in touch to let us know. 
> 
> Best wishes 
> 
> Graeme Rayner 
> Linda McCartney Foods Care Team 
> 
> If you'd like to get in touch with us please have the following 
> number handy so that we can help you more easily: 15151180 
> 
> NOTE: Please do not edit the subject line when replying to this 
> email. 

Farway

So basically they gave you robot response & your money back?

sarah1972

Sorry, what’s your issue? 

They gave you more than your money back when you complained, nice one. 

sheramber

You could have emailed the coupon supplier in the time you emailed them back. Emailing direct will be quicker than going through a third party.

IvanOpinion

Some people make their own lives difficult and then try to pass the blame onto others.

Pollycat

sheramber said:

You could have emailed the coupon supplier in the time you emailed them back. Emailing direct will be quicker than going through a third party.

IvanOpinion said:

Some people make their own lives difficult and then try to pass the blame onto others.

Yes.

The original response from the 'foods care team' included instructions of what to do if you didn't have a printer.

I could understand the vent if the 'coupon partner' wouldn't or couldn't help but the OP's reaction seems OTT to me.

Mnoee

They have cheese mixed in with the patty, it's not a layer of cheese inside. Just to warn you, so you don't get stuck in a loop of buying them and complaining. 

Pollycat

Mnoee said:

They have cheese mixed in with the patty, it's not a layer of cheese inside. Just to warn you, so you don't get stuck in a loop of buying them and complaining. 

So maybe the OP didn't have a valid claim in the first place...

piggydavid

Thank you for all you kind or kind of replies

Pollycat

piggydavid said:

Thank you for all you kind or kind of replies

So what are you going to do about getting your coupon?

powerful_Rogue

piggydavid said:

Recently I visited my  local Iceland to purchase a pack Linda Mccartney 2 Mozzarella Burgers 227G, on return I popped them in the grill to cook but were disappointed to see that they had "no cheese".  I was annoyed at this and took a couple of photo's of the burger's but because I was starving continued to consume the evidence.
After trawling the internet to get the customer care email address for the food manufacturer and making a complaint we had the following email exchange.
************************************************
Top posting so read the start at the base... 1 to 4
************************************************
(4) Response from me: Why should I, its your fault you deal with it, its not customer care if you just try to buy off the complainant!

(I gave my postal address - redacted)

(3) On Thu, 2021-05-06 at 14:21 +0000, Consumer Care wrote:

Hi David

 

Sorry to hear that - if you don't have access to a printer or are unable to print your coupon for any reason please email our coupon partner at the below address: 

wecare@valassis.co.uk

They will address and resolve any issues, either by helping you to print the coupon or by posting it to you.

Thank you again for getting in touch to let us know. 

Best wishes

Graeme Rayner

Linda McCartney Foods Care Team 

(2) Response from me: Yes great thanks for sending me a coupon I can't print, nice one! 


(1) On Tue, 2021-05-04 at 14:18 +0000, Consumer Care wrote: 
> Dear David 
> 
> Thank you for taking the time to get in touch with Linda McCartney 
> Foods to let us know about an issue you had with Linda McCartney's 
> Vegetarian Mozzarella 1/4lb Burgers. 
> 
> Naturally, we want everyone to be delighted every time they try one 
> of our products, and we're sorry to hear that you did not enjoy this. 
> We are proud of our products, and we take the time to check every 
> batch we make to be sure it meets our high standards. We're confident 
> that this issue is not typical of our usual quality. 
> 
> As a gesture of goodwill for the inconvenience and disappointment 
> caused we'd love to offer you a £5 coupon so that you can try some 
> more of our products. 
> 
> You can print this quickly and easily from home. This is completely 
> secure and your coupon will be with you within minutes. 
> 
> Click the below link to get your coupon: 
> 
> Click here to get your coupon. 
> 
> If you don't have access to a printer or are unable to print your 
> coupon for any reason please email our coupon partner at the below 
> address: 
> wecare@valassis.co.uk 
> They will address and resolve any issues, either by helping you to 
> print the coupon or by posting it to you. 
> Thank you again for getting in touch to let us know. 
> 
> Best wishes 
> 
> Graeme Rayner 
> Linda McCartney Foods Care Team 
> 
> If you'd like to get in touch with us please have the following 
> number handy so that we can help you more easily: 15151180 
> 
> NOTE: Please do not edit the subject line when replying to this 
> email. 

This just needed quoting!

Like someone else mentioned, what result did you want from your non complaint? These burgers don't come with a layer of cheese, it's mixed into the burger. (Look online at the description/pictures)

So you scoffed down 2 burgers which had nothing at all wrong with them, got great customer support and a £5 voucher!