Can I have some Ebay help please
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Thanks in advance for any help. I sold 2 metal tins of some garden paint on Ebay which were left over from my project. These were sent out in a strong cardboard box that was lined with thick made to measure wood pieces. Upon arrival the box seamed fine but when the buyer opened the box the paint has been damaged during transit and spilt out over her carpet. The buyer has tried to remove the paint using a carpet washer to no avail and im told the carpet is ruined. I know im not covered for my loss via the courier as its paint and ive fully refunded the buyer. That's a chance I took with posting the paint. Ive opened a claim with the courier but I know I wont be refunded but the buyer wants to claim for her carpet damage as its ruined. Can anyone please tell me where I stand in this situation? The parcel must have been bashed about significantly by the courier.