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Can I have some Ebay help please

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Can I have some Ebay help please

17 replies 818 views
Thanks in advance for any help. I sold 2 metal tins of some garden paint on Ebay which were left over from my project. These were sent out in a strong cardboard box that was lined with thick made to measure wood pieces. Upon arrival the box seamed fine but when the buyer opened the box the paint has been damaged during transit and spilt out over her carpet. The buyer has tried to remove the paint using a carpet washer to no avail and im told the carpet is ruined. I know im not covered for my loss via the courier as its paint and ive fully refunded the buyer. That's a chance I took with posting the paint. Ive opened a claim with the courier but I know I wont be refunded but the buyer wants to claim for her carpet damage as its ruined. Can anyone please tell me where I stand in this situation? The parcel must have been bashed about significantly by the courier.


  • pbartlettpbartlett Forumite
    751 posts
    500 Posts Name Dropper
    you have no.liability for the carpet
  • pinkshoespinkshoes Forumite
    18.1K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You have ZERO liability for their carpet.

    It is PAINT. Who on earth opens a paint parcel on a carpet?!?!? Entirely their own fault. At the very least you put news paper down. 

    I would suggest you send a polite message apologising that the paint had split open in the box, but they will need to claim any damage to their carpet on their home insurance as you would not expect anyone to open a parcel containing pre opened paint on a carpet!
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • the_lunatic_is_in_my_headthe_lunatic_is_in_my_head Forumite
    3.6K posts
    Ninth Anniversary 1,000 Posts Name Dropper
    Have you seen any photos from the buyer of the paint tins, how they arrived in the box and their carpet? 

  • Mumof4piggiesMumof4piggies Forumite
    15 posts
    10 Posts
    I have seen pictures yes and have now opened a claim with the courier. I know they wont pay out for the damage as paint isn't covered and i've already fully refunded the buyer so i'm £90 down myself. The carpet does show two blobs of paint and they have tried using a Vax type machine to remove the stain. Communication is currently friendly.
  • AlfrescodaveAlfrescodave Forumite
    846 posts
    Part of the Furniture 500 Posts Name Dropper
    Why have you refunded the buyer - there was nothing wrong with the paint. By doing so, you've possibly acknowledged that you / your paint was responsible for the carpet problem 
  • FosterdogFosterdog Forumite
    4.9K posts
    Ninth Anniversary 1,000 Posts Name Dropper
    Why would you claim against the courier if the box had no damage? This is clearly a case of inadequate packaging so not the couriers fault at all. Here is a guide to packaging paint, your few pieces of wood and a cardboard box don't even come close.

    While I fully agree that the buyer shouldn't have opened paint over a carpet, I can't believe you didn't even put the tins in a plastic bag of some sort in case they leaked, if you had then the carpets wouldn't have been damaged. All couriers have guides on sending liquids and they all say to use a bag of some sort in case of spillages.
  • theonlywayisuptheonlywayisup Forumite
    15.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    the paint has been damaged during transit 
    How had the paint been damaged?  

  • mikbmikb Forumite
    408 posts
    Seventh Anniversary 100 Posts Name Dropper
    the paint has been damaged during transit 
    How had the paint been damaged?  

    ... by no longer being inside a sealed tin?

    Yes, technically the *tins* were damaged, but the paint wouldn't be useable any more ...

    I know this is MSE, but I suspect most people would not scrape the paint back up, pick the carpet fluff out, put it in a new container, and go "Whew! Saved that one!" :)

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