Online retailer sold at the wrong price, shipped the goods and are now asking for more money!

sparklep0ny

dandroid79 said:

sparklep0ny said:

dandroid79 said:

To be honest I can't remember. It flashed up while I was on the site and was an Easter promotion of some sort. 

And you entered the promo code on their site or in PayPal?

On their site 

Then it isn't going to be a PayPal error.  Sounds like they're trying to blame someone else for their own mistake.  Not that it really changes the legal aspect of it though.  Seems like an error on their part so returning them would be the only option.  Might be worth pointing out they're now worn as cymruchris says but they may still want them back regardless.

unholyangel

dandroid79 said:

To be honest I can't remember. It flashed up while I was on the site and was an Easter promotion of some sort. 

Sorry, but I find this hard to believe. I appreciate you might not remember the exact offer. But you should have some recollection of the level of what was being offered - ie free delivery, a low amount like 10% off etc. 

£39 from £152 is 75% off. I'd certainly remember being offered a 75% discount off trainers that should cost £152. 


If it's an obvious unilateral mistake that you were aware of at the time of entering the contract (or that you should have reasonably been aware of) then the contract would be void ab initio (it was never valid, at any time) and ownership of the trainers would remain with the retailer. 

So if the code offered 10% off but then gave a price of £39, that would most definitely void the contract. If you were offered a 70% discount but applied 75% then in those circumstances you may be able to argue that the contract for the trainers at the price of £39 is not void for unilateral mistake. 

the_lunatic_is_in_my_head

Given the number of false over inflated prices with heavy discounts applied that are seen everywhere a price from £152 down to £39 could be believable. 


If you only purchased 1 pair then unless you get a court claim in the post I can't see there is anything to worry about. 

pinkshoes

dandroid79 said:

I don't really want them at £152 but they arrived a Month ago and have been worn a few times now. 

Hmmm... this sounds like a clear error to me, as I'm sure you'd remember a 75% discount.

Are you sure you didn't just google the shop name and "discount code" to see what you could find??

It doesn't matter that you have worn them - just point out to them that you have been wearing them for a month but if they send you a prepaid postage label you will send them back. I doubt they will want them back.


If they feel you cheated the system they could take you to court...

Laz123

Or you could simply tell them you don't want them and for them to collect them. They have 6 months to do so otherwise you can keep them.

Richard_T_

Is this a UK based retailer?

with them being called Sneakers which is not a  UK term raises that question

Alter_ego

£52 minus 25% discount is £39.  Someone missed the Hundred in 152.  How's that for a theory?

user1977

Alter_ego said:

£52 minus 25% discount is £39.  Someone missed the Hundred in 152.  How's that for a theory?

Possibly. But as I queried above, the retailer seems to be arguing that there shouldn't have been any discount, which doesn't sound particularly plausible.

neilmcl

dandroid79 said:

I purchased some Sneakers from an online retailer on 26th March. They offered a promo code and when i entered the code it reduced the price from £152 to £39! I thought that's a stonking deal and immediatly purchsed them and paid the £39 using Paypal. The retailer shipped the Sneakers and they arrived about a week later and all was good. Fast forward to Wednesday 28th Apri when i received an email from the retailer, see email text below - 

Good afternoon *****, 

We wanted to let you know that we had a technical issue when you placed your order, 029520  placed on the 26/3/21 to purchase 1 x 1 x Kulson Sneaker
Size: UK 11 / EU 46 / US 12 £152.00

Paypal charged you in error of  the amount of £39.00.  This was due to a tech bug in the system. Therefore Paypal under charged you by £113.00
May we please ask you to kindly make payment for the payment difference of £113.00
We will send you a separate email via charge desk shortly for you to make payment with ease.

Thank you very much in advance for your help with this.

Kindest Regards,
Hellen

My question is do I have to pay this additional £113 charge? Thanks in advance for any advice  

So to get this straight, did Paypal charge you a different price than that was shown on the retailer's website or was the price reduced to £39 on the website after using the promo code and you just used Paypal to pay? It seems from their response and the fact that they're putting the blame on Paypal that it was the former.

If it was indeed the latter then kindly explain to them that the price was reduced on there side and acceptance was made. No further payments will be made and you will carry on enjoying your new trainers. As these "sneakers" seem to be a German brand can we assume that the retailer is not based in the UK?

m0bov

I'd just ignore it and wait for an lba if ever it arrives.