Faulty part after bathroom reno - what are our rights in refund for fitting?

pluralises_everythings

Hi all,

October last year we refitted out bathroom.

Two months later the toilet flush push button started to get stuck when pressed. We waited to see if it would be a "one-off" but the frequency of this happening increased until January and since then it gets stuck every time it is pressed. As you can understand the water keeps running as the button is stuck and needs pliers to get it unstuck every time.

We contacted the company which supplied the parts and the bathroom fitter. The company which supplied the parts sent us a replacement cistern. The bathroom fitter issued an invoice for the fitting of the new cistern and waited from the parts company to pay the bill. Parts company contacted their supplier who refused. They now say since they have sent a replacement cistern they don't need to refund the fitting.

We are curious as to what are our rights  in this scenario?

We have the replacement part, which is great, and we are very appreciative to be in a situation to pay for fitting out of our own pocket if we really need to.

However, it feels disappointing and we would love to know our rights.

Honestly, if we had known the parts company would not refund the fitting in case of faulty parts it would have made us think twice about using them.

Thank you in advance!

McKneff

Any company you used would act in the same way to be honest. 
You should look in the terms and conditions and I believe they are correct 

greyteam1959

Why on earth was a new cistern fitted when it was the push button that was sticking ??
A squirt of WD-40 would probably have fixed it.
Failing that a new flush mechanism would only have cost about £15 maximum.
New cistern never.

the_lunatic_is_in_my_head

www.legislation.gov.uk/ukpga/2015/15/section/23/enacted

(1)This section applies if the consumer has the right to repair or replacement (see section 19(3) and (4)).

(2)If the consumer requires the trader to repair or replace the goods, the trader must—

(a)do so within a reasonable time and without significant inconvenience to the consumer, and

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

If you originally paid the fitter for the parts then your contract is with them and the fitter shouldn't charge you.


If you originally purchased the parts from the part company and then hired the fitter separately you should pay the fitter for replacing the part and then seek to recover the loss from the parts company with a letter before action and then small claims. 

pluralises_everythings

@the_lunatic_is_in_my_head just fyi that based on your post's information we had a good discussion with both fitter and parts company and we got a full refund also for the fitting. I wanted to say a huge THANK YOU for your help!