Hotel closed but holiday not cancelled

Golden_Glow90

I have a holiday booked with tui on 23rd May (it was last years holiday which we postponed), but I’ve found out that the hotel is shut until 28th May but tui have said my holiday isn’t cancelled. I’ve been told I can postpone again but the deadline for this is 28 days before. It will cost me significantly more for the same holiday next year so if it’s likely to be cancelled then I’d rather have my money back but I’m worried tui won’t cancel and I won’t have a hotel to go to. Anyone else in the same boat?

CKhalvashi

Golden_Glow90 said:

I have a holiday booked with tui on 23rd May (it was last years holiday which we postponed), but I’ve found out that the hotel is shut until 28th May but tui have said my holiday isn’t cancelled. I’ve been told I can postpone again but the deadline for this is 28 days before. It will cost me significantly more for the same holiday next year so if it’s likely to be cancelled then I’d rather have my money back but I’m worried tui won’t cancel and I won’t have a hotel to go to. Anyone else in the same boat?

If the hotel is closed, TUI will have to cancel.

As you have booked presumably a package with a travel agency, you have a right to either the holiday without significant changes or a full refund, with legally TUI having no say in this matter.

A_Lert

Tui won't cancel until the last minute. They'll be hoping the hotel opens early, or they'll be looking for another hotel and hoping you accept it. (Possibly by not telling you it's an inferior hotel until you get off the flight.)

bagand96

TUI won't fly you to a holiday without a hotel. 

The T&C's of your booking with TUI do allow them to make changes though.  They will be able to change your hotel to one of the same standard in the same resort. 

If they change the hotel to a lower standard or board basis, or a different resort, then it's a major change in which case you will be entitled to a refund if you don't accept. 

There's also the chance they'll just cancel due to no alternative hotel, or Covid.

Westin

CKhalvashi said:

Golden_Glow90 said:

I have a holiday booked with tui on 23rd May (it was last years holiday which we postponed), but I’ve found out that the hotel is shut until 28th May but tui have said my holiday isn’t cancelled. I’ve been told I can postpone again but the deadline for this is 28 days before. It will cost me significantly more for the same holiday next year so if it’s likely to be cancelled then I’d rather have my money back but I’m worried tui won’t cancel and I won’t have a hotel to go to. Anyone else in the same boat?

If the hotel is closed, TUI will have to cancel.

As you have booked presumably a package with a travel agency, you have a right to either the holiday without significant changes or a full refund, with legally TUI having no say in this matter.

That is not quite true. As bagand96 explains above, the tour operator has a right of substitution.  This is covered in their terms and conditions but must be of an equivalent or higher standard in the same resort.

That said, given everything happening at the moment I suspect TUI would permit a refund should your original hotel not open and you do not wish to travel to an alternative option.

Butts

Well I was supposed to go to Florida with TUI on May 17th this year on a Package Holiday.

They e-mailed me about a month ago saying my Hotel was closed and outlining my options one of which was to cancel and get a full refund which I exercised.

There are loads of Hotels on International Drive but they didn't try to pull a substitution on me.

Golden_Glow90

Butts said:

Well I was supposed to go to Florida with TUI on May 17th this year on a Package Holiday.

They e-mailed me about a month ago saying my Hotel was closed and outlining my options one of which was to cancel and get a full refund which I exercised.

There are loads of Hotels on International Drive but they didn't try to pull a substitution on me.

This is it though, TUI haven’t said anything about it being closed, I found out from the hotels fb page. If they’re going to offer an alternative, I’d like to know before I have to make the decision to either go or postpone but I only have until Sunday and I can’t see them sorting it before then

lisyloo

Can you tell us where your holiday is.
at the moment you can’t go on holiday but it’s hoped things may open up on 17th May.
as you may have seen in practice this is very restrictive,
do you have a few hundred each to pay for PCR tests? Even if your destination is on the green list?

are you also happy with the borders situation I.e. queuing 5-6 hours standing to get back in.
personally I don’t think that’s very safe wrt Covid let alone the discomfort. I have lowest blood pressure so I’d struggle to stand for that long.

Dottydoolay

Personally I think they will cancel, I had this before and even pre-pandemic it would take TUI ages to confirm a closed hotel or loss of contract.
When they do it’s a totally different team ie not call centre who arrange refunds or offer the alternatives and it’s that direct team that contact you(but you have to wait for them to do it)
On a plus when it happened to us they offered us a far superior priced alternative at our same original cost, changed us on to a better time flight and increased our luggage for free. If the hotel offered wasn’t suitable which I didn’t think it was at first they live scanned their systems to seek out anything else suitable(with us that didn’t work as large party size).
The agent who contacted us was brilliant and did say she can basically tweak what she likes on the system and over-ride costs.
If not suitable a full refund was also offered.

Butts

lisyloo said:

Can you tell us where your holiday is.
at the moment you can’t go on holiday but it’s hoped things may open up on 17th May.
as you may have seen in practice this is very restrictive,
do you have a few hundred each to pay for PCR tests? Even if your destination is on the green list?

are you also happy with the borders situation I.e. queuing 5-6 hours standing to get back in.
personally I don’t think that’s very safe wrt Covid let alone the discomfort. I have lowest blood pressure so I’d struggle to stand for that long.

Blimey did you get out of bed the wrong side this morning ? - a right harbinger of doom 

That 5-6 Hours is an extreme example of LHR arrival, it might not be the same at other Airports or even there the majority of the time.

TUI don't fly into LHR !!

lisyloo

Butts said:

lisyloo said:

Can you tell us where your holiday is.
at the moment you can’t go on holiday but it’s hoped things may open up on 17th May.
as you may have seen in practice this is very restrictive,
do you have a few hundred each to pay for PCR tests? Even if your destination is on the green list?

are you also happy with the borders situation I.e. queuing 5-6 hours standing to get back in.
personally I don’t think that’s very safe wrt Covid let alone the discomfort. I have lowest blood pressure so I’d struggle to stand for that long.

Blimey did you get out of bed the wrong side this morning ? - a right harbinger of doom 

That 5-6 Hours is an extreme example of LHR arrival, it might not be the same at other Airports or even there the majority of the time.

TUI don't fly into LHR !!

Not really, just read the news in a global pandemic and the outlook for global travel isn’t great right now (doesn’t help that the Tories aren’t playing it with a straight bat).
glad to here it’s better at other airports and always good to get some perspective.

i am quite skilled at seeing risks, although you don’t need to be to realise there are risks of illness, death, variants, quarantined somewhere not of your choice at great expense,
im sorry if that comes across as negative but it’s the truth that there are risks.
the likelihood is another aspect to consider which is why I asked where the holiday was.

of course there are risks of living a life at home in bubble wrap which I don’t personally agree with, but one has to consider whether it’s worth it for a holiday and again it depends a lot on where it’s going to. Big difference between Malta and India right now.

a holiday 6 days after 17/5 is a logistical risks especially if the OP isn’t that relaxed about it (I wouldn’t be either).