Thai Airways, Travel Up: One year on and still no refund. Any chance of claim on Travel Insurance?

Hatrick24

Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Flights were cancelled by Thai Airways.
One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy.

I tried a section 75 claim through our credit card, but this was refused, due to the fact we had booked via a travel agent.

As we have no idea if or when Thai Airways will be in a position to make refunds, do you think there is any possibility of success by making a claim on our travel insurance?

Grateful for any suggestions..

Butts

Hatrick24 said:

Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Flights were cancelled by Thai Airways.
One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy.

I tried a section 75 claim through our credit card, but this was refused, due to the fact we had booked via a travel agent.

As we have no idea if or when Thai Airways will be in a position to make refunds, do you think there is any possibility of success by making a claim on our travel insurance?

Grateful for any suggestions..

Chargeback ? - but I suspect to late for what you should have done straight away when it became apparent the refund was not forthcoming.

sheramber

Hatrick24 said:

Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Flights were cancelled by Thai Airways.
One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy.

I tried a section 75 claim through our credit card, but this was refused, due to the fact we had booked via a travel agent.

As we have no idea if or when Thai Airways will be in a position to make refunds, do you think there is any possibility of success by making a claim on our travel insurance?

Grateful for any suggestions..

Travel Insurance?

superbigal

Travel Up still have obligation to refund. Not your problem if Airline goes belly up.  Legal action.

Caz3121

Probably best reading up on 

4. OUR RESPONSIBILITY – FLIGHT ONLY & ACCOMMODATION ONLY

https://www.travelup.com/en-gb/terms-and-conditions

Butts

Caz3121 said:

Probably best reading up on 

4. OUR RESPONSIBILITY – FLIGHT ONLY & ACCOMMODATION ONLY

https://www.travelup.com/en-gb/terms-and-conditions

That's not worth the paper it's written on.

The mistake the OP made was using section 75 rather than a chargeback as soon as it became apparent the Flights had been cancelled.

Thrugelmir

superbigal said:

Travel Up still have obligation to refund. Not your problem if Airline goes belly up.  Legal action.

That's the purpose of travel insurance. Legal action would simply result in further monetary loss. 

eskbanker

Butts said:

Caz3121 said:

Probably best reading up on 

4. OUR RESPONSIBILITY – FLIGHT ONLY & ACCOMMODATION ONLY

https://www.travelup.com/en-gb/terms-and-conditions

That's not worth the paper it's written on.

Are you planning to elucidate?  Are you asserting that those terms don't apply, or that they're invalid, or something else, and, more importantly, what's the basis of your argument?  A vague blanket dismissal isn't particularly constructive (much like the repeated references to a method of redress long since unavailable to OP)....

Westin

superbigal said:

Travel Up still have obligation to refund. Not your problem if Airline goes belly up.  Legal action.

Incorrect I am afraid.

Butts

eskbanker said:

Butts said:

Caz3121 said:

Probably best reading up on 

4. OUR RESPONSIBILITY – FLIGHT ONLY & ACCOMMODATION ONLY

https://www.travelup.com/en-gb/terms-and-conditions

That's not worth the paper it's written on.

Are you planning to elucidate?  Are you asserting that those terms don't apply, or that they're invalid, or something else, and, more importantly, what's the basis of your argument?  A vague blanket dismissal isn't particularly constructive (much like the repeated references to a method of redress long since unavailable to OP)....

Try reading section 17 where they are intimating a refund for Flight Only Bookings from them will only become forthcoming when they get it back from the provider in the event the Airline Cancels.

eskbanker

Butts said:

eskbanker said:

Butts said:

Caz3121 said:

Probably best reading up on 

4. OUR RESPONSIBILITY – FLIGHT ONLY & ACCOMMODATION ONLY

https://www.travelup.com/en-gb/terms-and-conditions

That's not worth the paper it's written on.

Are you planning to elucidate?  Are you asserting that those terms don't apply, or that they're invalid, or something else, and, more importantly, what's the basis of your argument?  A vague blanket dismissal isn't particularly constructive (much like the repeated references to a method of redress long since unavailable to OP)....

Try reading section 17 where they are intimating a refund for Flight Only Bookings from them will only become forthcoming when they get it back from the provider in the event the Airline Cancels.

And?  The use of intermediary agents such as this does compromise the remedies available to customers so there's unlikely to be any legal right to a 7-day refund (from the agent) for example, but OP is seeking practical advice so if you're trying to suggest that their terms are invalid or unenforceable then you should develop a properly joined up argument rather than dropping gnomic hints!