Reclaiming EE contract monies

Redadair55

A bad situation here we had an account with EE (mobile) I contacted them 5 years ago for a better deal but to no avail so I asked them to cancel it as it was my daughter’s contract fast forward to March this year I got a letter about RPI going up. It turns out they did not cancel the contract and I have been paying £35 a month since then. It’s run from an account that is not managed as it should but I went into the bank when I had contacted EE to cancel it but I myself have an EE account which is the same price so I thought my daughter contract had been cancelled so I left this DD in place as I thought it was my contract. So I have contacted EE who offered me 9 months charges back which is not good enough they said I have no proof that I cancelled it , so I contacted the ombudsman gave them all the details and they went with EE. I know I should have managed the acc account better but I did contact them to cancel I have no proof only that the phone has not been used at all no txt calls etc and why would I still pay £35 a month for this plus take out another contract with  three for £35. Feel at a loss really my wife and I both work for the NHS and this refund would be a godsend as we can’t afford to loose this much money. I am appealing the ombudsman decision at the moment so will keep you posted. 

All help fully appreciated. 

southsidergs

I think you might just have to take it on the chin & accept the amount offered. You fully admit you should have managed this better from your side & they're probably wondering why it took you 5 years to notice

macman

You didn't notice over 5 years and 60 bank statements that an extra £35pm was going out?
Whether you used the service or not is irrelevant: the service was available to use. 9m refund, or £305, is extremely generous. You should accept it.
Your only other option is small claims court, but you will lose. 

Neil_Jones

Redadair55 said:

A bad situation here we had an account with EE (mobile) I contacted them 5 years ago for a better deal but to no avail so I asked them to cancel it as it was my daughter’s contract fast forward to March this year I got a letter about RPI going up. It turns out they did not cancel the contract and I have been paying £35 a month since then. It’s run from an account that is not managed as it should but I went into the bank when I had contacted EE to cancel it but I myself have an EE account which is the same price so I thought my daughter contract had been cancelled so I left this DD in place as I thought it was my contract. So I have contacted EE who offered me 9 months charges back which is not good enough they said I have no proof that I cancelled it , so I contacted the ombudsman gave them all the details and they went with EE. I know I should have managed the acc account better but I did contact them to cancel I have no proof only that the phone has not been used at all no txt calls etc and why would I still pay £35 a month for this plus take out another contract with  three for £35. Feel at a loss really my wife and I both work for the NHS and this refund would be a godsend as we can’t afford to loose this much money. I am appealing the ombudsman decision at the moment so will keep you posted. 

All help fully appreciated. 

You can't afford to lose that much money but you never noticed it was going out for 5 years previously?  Seriously?

Take the generous 9 months refund offered and move on.  Learn from this and look at your bank statements properly next time.