People's Energy (Supply) Limited "paused"??

Tallulah2010

I think I had 'heading' highlighted, hence the huge text.  If a moderator can remove my Forum post, I'd be grateful.  Thank you.

Gerry1

Please don't

SHOUT.

Tallulah2010

Gerry1 said:

Please don't

SHOUT.

I thought capital letters meant 'shouting'? I agree though, my text is enormous! I am so sorry! I tried a few times but couldn't get it smaller for some reason... Apologies for any upset caused. I will try to remove it now.  

dorsetd

I have just received the same email, does anyone know anything about it?

jfk_2

I got this:

We have paused your Direct Debit

We've had to temporarily pause your Direct Debit after taking your April payment because of a technical issue. We did this to stop you from being charged twice. We're sorry this happened to your account, and we're putting it right as soon as possible.  

You might see a message from our payment provider, GoCardless, telling you that we've paused your Direct Debit. You haven't missed any payments or made extra ones. We've taken only what you agreed we could from your bank account.

We’ll fix the problem, and you don't need to do anything

We're taking care of it. You don't need to do anything. Once we've sorted the issue, we'll restart your Direct Debit, and your payment will be taken, as usual, in May.  

If you've questions, please get in touch by emailing customerservices@peoplesenergy.co.uk, and one of our team will be happy to help.

 

From the People’s Energy team