Vodafone- refusal to issue deadlock letter

Derek2020

Hello

I'm sorry if this particular issue has been discussed before, but I can't find anything similar.

I bought a company in 2019 that had a Vodafone account. Vodafone have refused to speak to me, despite an offer of proof of ID to compare to Companies House listing for my company. Bizarrely they have also refused to speak to the former owner/ Director on the basis that he is now not legally empowered to speak for the company.

Due to a change of bank and their refusal to accept change of account details, the Vodafone account became delinquent.

I have tried repeatedly during lockdown to get this resolved but it only ended up as a formal complaint at the end of last month. Their response has been less than helpful and amounts to repeating the problem back to me (don't ask...)

When I asked for a letter of deadlock, within 24 hours they had 'coincidentally' entirely closed our account and said they couldn't issue a letter of deadlock anyway as there is no relationship between us to resolve, which I have confirmed is untrue.

They have sent a debt collector after me, so I'm told, but it's to our old address and they won't even confirm the balance claimed so that I can determine what I agree/ disagree with.

I am now unable to complain as I don't have a letter of deadlock- and worst of all- I don't have a full record of my complaint as I assumed when I entered my email it would send this with their reply.

So now I'm looking at issuing my own County Court summons for the cost of stationery reprinting and the last known value they claimed (£372) just to get this to the attention of someone more senior; it won't get to Court and will be ended by 'drop hands', I'm sure. But this seems a gross abuse of Court process.

Does anyone have any ideas, please? Even a complaint via TrustPilot has the usual 'please contact us, giving your account details and...'

Many thanks. I feel better for getting it off my chest at least.

Derek

1977dave

Have you tried emailing the CEO office, I've done this with o2 and what took CS 3 months to get nowhere near resolving was sorted by the CEO office in 2 days

It's not letting me post the link but if you google CEO vodafone email, the first link should be the CEOMAIL website

Hope this helps

[Deleted User]

Is it a limited company?

Derek2020

1977Dave/ Deleted User, many thanks for your reply. Apologies for not answering your comment earlier- I couldn't find the original post, being new to all this.

1. Vodafone don't even publish a customer services email address, let alone their CEO. All you can do is submit a complaint via the web site. They do eventually email you back, but any deviation from the email (reference, address etc) means it is just deleted.

2. Is what a limited company? Us or Vodafone? We are, yes and clearly Vodafone is, but I don't see how that helps.

Thanks
Derek

flashg67

from a recent Daily Telegraph article - worth a shot maybe?
Vodafone UK's chief executive Ahmed Essam can be contacted via ahmed.essam@vodafone.com

Derek2020

Nice on, flashg67. I will give it a go. Of course it' never gets to them, but it'll get to someone high enough up who will not want the hassle and will refer it back to 'lower orders' to deal with.
Thank you
Derek