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Cancellation / Flight Change

Homeagain
Posts: 553 Forumite


Can anyone help me or advise me. I booked flights/hotel package to Hungary last year with Lastminute.com. Obviously these were cancelled and I received a credit note. I thought I would leave a credit in order to be a bit kind to the travel industry. I have re-booked last week to go in October 2021. Unfortunately just I was about to pay i.e. use the credit I had, I refreshed the page and paid without noticing that the flights had changed and the departure flight was definitely not the one I wanted. I called them immediately and was later sent an email which offered to change the flight for a fee of £181.96! So much for me being kind in allowing them to keep my money for a year. There is a particular reason why this evening flight is totally unsuitable to me. Is there anyway I can cancel the entire booking and start again without any unnecessary and extremely punitive fees? Does anyone have any suggestions?
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Comments
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what is the price difference between the flight you have and the flight you want? - how much of the £181.96 is the fare difference?
which airline is involved?
what are the terms and conditions regarding changes and fees?0 -
Caz3121 said:what is the price difference between the flight you have and the flight you want? - how much of the £181.96 is the fare difference?
which airline is involved?
what are the terms and conditions regarding changes and fees?0
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