We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Cancellation / Flight Change

Options
Can anyone help me or advise me.  I booked flights/hotel package to Hungary last year with Lastminute.com.  Obviously these were cancelled and I received a credit note.  I thought I would leave a credit in order to be a bit kind to the travel industry.  I have re-booked last week to go in October 2021.  Unfortunately just I was about to pay i.e. use the credit I had, I refreshed the page and paid without noticing that the flights had changed and the departure flight was definitely not the one I wanted.  I called them immediately and was later sent an email which offered to change the flight for a fee of £181.96!  So much for me being kind in allowing them to keep my money for a year.  There is a particular reason why this evening flight is totally unsuitable to me.  Is there anyway I can cancel the entire booking and start again without any unnecessary and extremely punitive fees? Does anyone have any suggestions?

Comments

  • Caz3121
    Caz3121 Posts: 15,834 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    what is the price difference between the flight you have and the flight you want? - how much of the £181.96 is the fare difference?
    which airline is involved?
    what are the terms and conditions regarding changes and fees?
  • Homeagain
    Homeagain Posts: 553 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Caz3121 said:
    what is the price difference between the flight you have and the flight you want? - how much of the £181.96 is the fare difference?
    which airline is involved?
    what are the terms and conditions regarding changes and fees?
    I'm so sorry for the late reply.  There is no difference between the price of the fare, they are in essence saying this is an administration fee as such.  The airline is Easyjet.  I'm not sure of the terms and conditions in details but I am sure they will advise of an administration fee - this is far too high and unrealistic
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.