Samsung water damage

Ruby82

Hi
Please can I have some advice 
I have been using Samsung androids for nearly 15years
Due to ease of use
But these last 3years I've had nothing but problems 
Something is going on
1phone brand new i bought within 6 months the phone stopped charging screen went black
It had a phone case back and front and a screen protector 
Sent it to Samsung 
They said cant repair water damage 

I was angry and said noway
It never has got in water impossible 
But they wouldn't repair 
I told them ive been given a faulty phone its nothing else

I dont have anyone who would chuck it in water at home either 
It us always with me.

Another member of my family has had another Samsung android 
Doesnt charge screen gone black
Sent it back
Samsung said water damage

Took it to a repair shop they said the screen needs replacing.. hmmmmmm
Paid and was working again

Another Samsung in my house has started having charging problems 
Sent it back water damage again

Samsung are lying
It has become an automated excuse not to repair 

I also questioned their designing the casing
With so much phone case protection how does water or moisture get in
If you have made the phone properly 

How can i expose their scam
Can trading standards or ombudsman help?

ballyblack

"With so much phone case protection how does water or moisture get in"

The usual place moisture will enter is the charging port. Most covers don't protect these!

JJ_Egan

Water damage Samsung will have looked at the water indicators inside the phone .These change colour on moisture .

Condensation could be a source particularly in winter .

Scam complain to police/ Action Fraud .

(Can trading standards or ombudsman help?)

You are free to complain to TS but they will do nothing .

Ombudsman  ??? no phone hardware .

Complain to Samsung  South Korea .

Ruby82

I still have samsung phones in working order from 2004 2006 2009 2013
They have gone through alot like dropping but still good to use
Either they are building these phones not to last
I have never prior to last 3yrs had any phone problems.

And i cant even say ive put my charging port near water.. my phone is always away from liquids
The problem is there..
How is water damage/moisture getting in.?

To me it feels like old phones are too costly to repair so Samsung say water damage
Some kind of scam is going on

JJ_Egan

You are free to use your Consumer Rights  that is the law not Samsung Warranty.

CR is against the vendor not Samsung .

getmore4less

Samsung Android for 15y?

You had a Samsung Android phone in 2006?

Name that phone.

[Deleted User]

getmore4less said:

Samsung Android for 15y?

You had a Samsung Android phone in 2006?

Name that phone.

Weren't they Sliding keyboard phones back then? I never had one but they looked very impressive at the time.
Did Android come after iPhone which was 2007?

Ruby82

getmore4less said:

Samsung Android for 15y?

You had a Samsung Android phone in 2006?

Name that phone.

If u read properly i said samsung phones not android

getmore4less

Ruby82 said:

getmore4less said:

Samsung Android for 15y?

You had a Samsung Android phone in 2006?

Name that phone.

If u read properly i said samsung phones not android

This is what you said.

I have been using Samsung androids for nearly 15years

JJ_Egan

First was 2009  and android .

S1 first smartphone   2010   and likewise i have had many models since 2010 but no water damage to any .

In fact no problems and all still working .

sharp910sh

If you have water damage in your phone there is nothing you can do. I would recommend insurance in the future.