Repair guarantee

cmbrookes

Aylesbury_Duck said:

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

Argos have said they can't do anything unless they receive an uplift number from Candy and Candy won't give am uplift number until the engineer deems the product unrepairable.

So commission your own inspection to prove the poor quality and take it from there.

Apologies but how do I go about doing that? I've never dealt with anything like this before

Firstly, I'd advise Argos that this is what you intend to do.  It might change their stance, but I doubt it.  Then you need to find a local white goods repair person and ask them to come and inspect the appliance and write a short report with their qualified opinion on the fault and quality of the repeatedly failing component.  Assuming that report shows it's of unsatisfactory quality, Argos will have to replace or refund (on the basis that a repair will just fail again).  They can reduce the value of the refund to account for the 9 months' use you've had to date.  They would also have to refund the cost of the inspection and report you paid for up-front.

Thansk for your advice and opinion, thats great. Doesn't the fact that the door has broken twice prove that it's unsatisfactory quality? All of this is on record as Candy have already sent out an engineer? Surley if there is a fault of the same nature that keeps occurring proves that its of unsatisfactory quality? 

Aylesbury_Duck

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

Argos have said they can't do anything unless they receive an uplift number from Candy and Candy won't give am uplift number until the engineer deems the product unrepairable.

So commission your own inspection to prove the poor quality and take it from there.

Apologies but how do I go about doing that? I've never dealt with anything like this before

Firstly, I'd advise Argos that this is what you intend to do.  It might change their stance, but I doubt it.  Then you need to find a local white goods repair person and ask them to come and inspect the appliance and write a short report with their qualified opinion on the fault and quality of the repeatedly failing component.  Assuming that report shows it's of unsatisfactory quality, Argos will have to replace or refund (on the basis that a repair will just fail again).  They can reduce the value of the refund to account for the 9 months' use you've had to date.  They would also have to refund the cost of the inspection and report you paid for up-front.

Thansk for your advice and opinion, thats great. Doesn't the fact that the door has broken twice prove that it's unsatisfactory quality? All of this is on record as Candy have already sent out an engineer? Surley if there is a fault of the same nature that keeps occurring proves that its of unsatisfactory quality? 

Possibly, assuming it's not down to the way you've fitted it (if it's integrated, for example) or the way you're using it.  But the point is that to date, Argos aren't accepting it is of unsatisfactory quality so there seems little point keeping doing what you're doing.  You need to up the ante a bit, and commissioning an independent inspection with a view to exercising your consumer rights might sharpen their response.

the_lunatic_is_in_my_head

The important question is did you contact Argos the first time this happened or go straight to the manufacturer?