Repair guarantee

cmbrookes

Does every repair from a company have a repair guarantee which guarantees it for 12 months, like a manufacturer warranty? We have a Candy washer which has 3 months left on the manufacturer warranty and the door has cracked at the hinge twice now. The first time Candy sent out an engineer to assess the defect and order a new door. Surley this repair has a guarantee from the date it was repaired? 
This has happened again less than 8 week since repair so the product is not fit for purpose. Argos have said they can't offer a refund until they receive an uplift number from Candy. Candy will only provide the uplift number and refund when an engineer deems it unrepairable. Consumer rights state that goods have to be of satisfactory quality and fit for purpose. The door has become defective twice now and Candy just keep sending an engineer out to repair it. They have also said that the repair is not guaranteed for 12 months and all warranty will end at the end of manufacturer warranty. Any advice would be great. 

bris

No, a repair is done under warranty as if it was never broken in the first place, it does not extend a warranty.

If you pay for a repair for something not under warrant then the repairer may give you a Guarantee on that repair but the two are not related.

Aylesbury_Duck

In short, a manufacturer's warranty can have whatever terms they want them to have, as long as they are lawful and don't diminish your consumer rights.  Most warranties don't run on and on, i.e. the clock doesn't re-start after each repair, because that would put the manufacturer on the hook forever.

Argos are within their rights to repair, replace or refund, having established the fault.  They appear to be doing the first of those.  You could commission your own report and see if that expert deems the component of insufficient quality, and if continual replacement with like-for-like components won't fix the problem, Argos should offer a different remedy.

cmbrookes

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

Aylesbury_Duck

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

cmbrookes

Aylesbury_Duck said:

In short, a manufacturer's warranty can have whatever terms they want them to have, as long as they are lawful and don't diminish your consumer rights.  Most warranties don't run on and on, i.e. the clock doesn't re-start after each repair, because that would put the manufacturer on the hook forever.

Argos are within their rights to repair, replace or refund, having established the fault.  They appear to be doing the first of those.  You could commission your own report and see if that expert deems the component of insufficient quality, and if continual replacement with like-for-like components won't fix the problem, Argos should offer a different remedy.

It's not argos who are repairing it, it's Candy and I think they are diminishing my consumer because the product isn't satisfactory or fit for purpose especially even after having a repair less than 8 weeks ago. 

Aylesbury_Duck

cmbrookes said:

Aylesbury_Duck said:

In short, a manufacturer's warranty can have whatever terms they want them to have, as long as they are lawful and don't diminish your consumer rights.  Most warranties don't run on and on, i.e. the clock doesn't re-start after each repair, because that would put the manufacturer on the hook forever.

Argos are within their rights to repair, replace or refund, having established the fault.  They appear to be doing the first of those.  You could commission your own report and see if that expert deems the component of insufficient quality, and if continual replacement with like-for-like components won't fix the problem, Argos should offer a different remedy.

It's not argos who are repairing it, it's Candy and I think they are diminishing my consumer because the product isn't satisfactory or fit for purpose especially even after having a repair less than 8 weeks ago. 

So tell them you wish to have it addressed under consumer rights laws, rather than via warranty.  Argos, that is.

cmbrookes

Aylesbury_Duck said:

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

Argos have said they can't do anything unless they receive an uplift number from Candy and Candy won't give am uplift number until the engineer deems the product unrepairable.

Aylesbury_Duck

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

Argos have said they can't do anything unless they receive an uplift number from Candy and Candy won't give am uplift number until the engineer deems the product unrepairable.

So commission your own inspection to prove the poor quality and take it from there.

cmbrookes

Aylesbury_Duck said:

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

Argos have said they can't do anything unless they receive an uplift number from Candy and Candy won't give am uplift number until the engineer deems the product unrepairable.

So commission your own inspection to prove the poor quality and take it from there.

Apologies but how do I go about doing that? I've never dealt with anything like this before

Aylesbury_Duck

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

Aylesbury_Duck said:

cmbrookes said:

So what about the door breaking twice and also with in less than 8 weeks of a repair. If we are going by consumer rights, the product isn't fit for purpose. They can't just keep sending am engineer out to repair it, it should not be breaking as it has done. 

They can if those are the terms of the warranty and you have been claiming from Candy under warranty.  If you exercise your consumer rights with Argos you may have another option.

Argos have said they can't do anything unless they receive an uplift number from Candy and Candy won't give am uplift number until the engineer deems the product unrepairable.

So commission your own inspection to prove the poor quality and take it from there.

Apologies but how do I go about doing that? I've never dealt with anything like this before

Firstly, I'd advise Argos that this is what you intend to do.  It might change their stance, but I doubt it.  Then you need to find a local white goods repair person and ask them to come and inspect the appliance and write a short report with their qualified opinion on the fault and quality of the repeatedly failing component.  Assuming that report shows it's of unsatisfactory quality, Argos will have to replace or refund (on the basis that a repair will just fail again).  They can reduce the value of the refund to account for the 9 months' use you've had to date.  They would also have to refund the cost of the inspection and report you paid for up-front.