We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Catch 22?
Options

alvadavid
Posts: 1 Newbie
in Phones & TV
Virginmedia disconnected me without notice, even when I had just paid them. The mistake was made by them. I asked for the normal compensation for loss of service but they refused as they said that as I was not being charged for the missing days I had no claim. Does this mean that if they do not charge for any missing service days, when their system breaks down, they do not need to pay compensation? Remind you of the book?
0
Comments
-
Compo for what ?? the no charge days ??
0 -
If you aren't being charged for the days that you didn't have service why should you also get a reward.
IMO It's getting to be a very sad society nowadays when everyone is getting so greedy and small minded that they want "compensation" as soon as something goes wrong or upsets them.
Never under estimate the power of stupid people in large numbers4 -
matelodave said:IMO It's getting to be a very sad society nowadays when everyone is getting so greedy and small minded that they want "compensation" as soon as something goes wrong or upsets them.0
-
I never said you shouldn't complain, in fact I both complain and praise when appropriate but I dont expect compensation.
I just expect a fair outcome which may be a refund or credit if I've not recieved goods or a service I've paid for or rectification or exchange for faulty goods and hopefully an apology.Never under estimate the power of stupid people in large numbers0 -
If you were with a provider on Openreach, the chances are you would get compensation, not just a pro rata reduction based on the number of days the service was missing ( it would be outrageous if they charged for those days anyway ), but if Ofcom have forced Openreach to compensate providers that use OR ( and those providers should compensate their end users ) but haven’t made any similar demand of VM, then there is nothing you can do , short of considering using someone else’s for example a ‘BT’ repair gets two days , if it’s not fixed within 2 days, BT pay £8 per day until it is fixed....a typical service may cost £30 per month ( or to make the maths easy £1/day ) so the compo is way more than just not paying for the out of service days0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards