Catch 22?

1 Post
Newbie
in Phones & TV
Virginmedia disconnected me without notice, even when I had just paid them. The mistake was made by them. I asked for the normal compensation for loss of service but they refused as they said that as I was not being charged for the missing days I had no claim. Does this mean that if they do not charge for any missing service days, when their system breaks down, they do not need to pay compensation? Remind you of the book?
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IMO It's getting to be a very sad society nowadays when everyone is getting so greedy and small minded that they want "compensation" as soon as something goes wrong or upsets them.
I just expect a fair outcome which may be a refund or credit if I've not recieved goods or a service I've paid for or rectification or exchange for faulty goods and hopefully an apology.