Catch 22? 13 April 2021 at 11:18PM in Phones & TV 5 replies 132 views

alvadavid

Virginmedia disconnected me without notice, even when I had just paid them. The mistake was made by them. I asked for the normal compensation for loss of service but they refused as they said that as I was not being charged for the missing days I had no claim.  Does this mean that if they do not charge for any missing service days, when their system breaks down, they do not need to pay compensation? Remind you of the book?

JJ_Egan

Compo for what ?? the no charge days ??

matelodave

If you aren't being charged for the days that you didn't have service why should you also get a reward.

IMO It's getting to be a very sad society nowadays when everyone is getting so greedy and small minded that they want "compensation" as soon as something goes wrong or upsets them.

Chino

matelodave said:

IMO It's getting to be a very sad society nowadays when everyone is getting so greedy and small minded that they want "compensation" as soon as something goes wrong or upsets them.

Because otherwise there's no incentive for companies to bother to either not make the mistakes in the first place or resolve their mistakes once they've been made. The fact that most people don't bother to complain is the reason we get the poor service to start with.

matelodave

I never said you shouldn't complain, in fact I both complain and praise when appropriate but I dont expect compensation.

I just expect a fair outcome which may be a refund or credit if I've not recieved goods or a service I've paid for or rectification or exchange for faulty goods and hopefully an apology. 

iniltous

If you were with a provider on Openreach, the chances are you would get compensation, not just a pro rata reduction based on the number of days the service was missing ( it would be outrageous if they charged for those days anyway ), but if Ofcom have forced Openreach to compensate providers that use OR ( and those providers should compensate their end users ) but haven’t made any similar demand of VM, then there is nothing you can do , short of considering using someone else’s for example a ‘BT’ repair gets two days , if it’s not fixed within 2 days, BT pay £8 per day until it is fixed....a typical service may cost £30 per month ( or to make the maths easy £1/day ) so the compo is way more than just not paying for the out of service days